Are you a visionary leader with a proven track record in driving growth, forging strategic partnerships, and navigating emerging market trends? If you’re passionate about shaping long-term business strategy and leading high-impact initiatives, we want to hear from you.
We’re looking for a Chief Business Development Officer to define and execute our global growth strategy, unlock new market opportunities, and work closely with the executive team to drive sustainable, cross-functional success.
Excited? Let’s see what it takes

WHO WE ARE:

SupportYourApp is a Support-as-a-Service company that provides secure technical, customer support, and CX services for tech companies around the globe.
We work with clients from over 30 countries and speak over 60 languages.
Since 2010, we’ve become an industry leader in premium outsourced customer support and turned global with 8 hubs around the world.
We treat our team like our clients, surrounding them with unlimited care, an individual approach, and a wholesome positive experience.
We welcome people with various backgrounds and experiences. Grab the chance to join us and send your CV in English, pointing out your outstanding skills!

Visit our website: http://www.supportyourapp.com/

• We are a multinational company with unbiased views. The assessment of candidates is not affected by such characteristics as race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity, or any other reason prohibited by law in provision of employment opportunities and benefits.

WHAT YOU WILL DO:

• Develop and lead business development strategy aligned with corporate goals, focusing on market expansion and long-term growth;
• Identify new markets, industries, and partnership opportunities to drive revenue and geographical expansion;
• Collaborate with executive leadership on strategic planning, vision alignment, and business direction;
• Monitor CX trends, AI disruptions, and competitor activities to proactively evolve offerings and messaging;
• Lead multi-channel revenue generation efforts, including pricing strategy, forecasting, and margin optimization;
• Set and achieve sales targets in partnership with sales and marketing teams.
• Mentor and manage the business development team, fostering a high-performance, consultative culture;
• Ensure cross-functional alignment between business development, marketing, and operations;
• Define KPIs, track performance, and deliver business insights to the executive team and Board;
• Leverage insights from CRM, revenue analytics, and client feedback to iterate and improve strategies;
• Manage risks and compliance in all business development activities, ensuring ethical and legal standards are met.

WHAT YOU NEED TO SUCCEED IN THIS ROLE:

• 4+ years of experience in business development, enterprise sales, or strategic growth roles, preferably within:
• 
  
  
  
• Customer support / CX outsourcing;

• SaaS / tech-enabled services;
• B2B (enterprise) solutions.
• Background in managing international teams, clients, and markets (especially the US, EU, and APAC);
• Full professional proficiency in English, including high-level business and strategic communication;
• Willingness to travel for strategic meetings, events, and client visits;
• Strong understanding of the modern CX ecosystem, including human-AI integration, support KPIs, and the strategic impact of customer service;
• Analytical mindset with the ability to make data-informed decisions and identify market gaps;
• Experience navigating complex deal cycles, including legal, procurement, and solution design;
• Skills in building partnerships and ecosystems that drive co-selling and service bundling;
• Ability to think beyond sales: understands branding, positioning, market timing, and internal cross-functional alignment;
• Strong leadership skills with a collaborative mindset;
• Excellent communication, negotiation, and interpersonal skills.