(Fluent English) Content Moderator (Remotely) at SupportYourApp

Cape Town, Western Cape, South Africa -

Full Time

Start Date

Immediate

Expiry Date

28 Apr, 26

Salary

0.0

Posted On

28 Jan, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Excellent English Communication Skills, Understanding Of Social Media Platforms, Familiarity With Comment Sections, Experience Moderating Online Communities, Moderating Content On YouTube, Moderating Content On Reddit, Detail-Oriented, Organized, Ability To Work Independently, Reliable Availability For After-Hours Shifts

Industry

IT Services and IT Consulting

Description

Who are we? SupportYourApp is a global Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages across diverse industries. So what if you had a chance to be a part of the world’s leading SaaS, software, or hardware solutions? Join our community as a Content Moderator today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach. Excited? Let’s see what it takes. What you will do: Monitor and moderate comments, live chats, DMs, and community spaces across YouTube, Reddit, Discord, and other platforms Review, approve, or remove posts and comments in line with established moderation guidelines Apply moderation actions consistently using documented procedures Identify and flag trending topics, recurring feedback, and overall audience sentiment to internal teams Escalate issues appropriately according to internal processes Support live show moderation, including real-time chat oversight Collaborate with content, production, and support teams to enhance the overall community experience What you need to succeed in this role: Excellent English communication skills (at least C1 for both spoken and written) Strong understanding of social media platforms and online culture Deep familiarity with comment sections, forums, and community ecosystems Experience moderating highly engaged or enthusiastic online communities Comfortable moderating content on YouTube, Reddit, and discussion forums Ability to follow documentation closely and work independently Reliable availability for after-hours and weekend shifts Highly organized, detail-oriented, and consistent in applying rules and processes Benefits: Flexible schedule Opportunity to cooperate fully remotely Inclusive international environment Compensation in USD Rewards for referring friends Balance between project workload and personal time, but also – internal health policy Responsive leadership interested in your development and long-lasting cooperation Greenhouse conditions for self-development A culture built on trust, with no time-tracking requirements *The items listed in this section may vary depending on the terms of your engagement. Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these. The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected. You can learn more about the company and its culture by visiting our official website and social pages on Facebook, Instagram, and LinkedIn. So if you're a proactive Content Moderator, don't miss this opportunity and send us your CV in English to collaborate with us! Over 1300+ specialists who already deliver exceptional customer experiences collaborating with SupportYourApp. Know someone perfect for the role? Refer them and get rewarded! We adhere to the principles of equal treatment of candidates and prohibit discrimination on any grounds protected by law. Your personal data will be processed as described in the SupportYourApp Candidate Privacy Notice.

Responsibilities

Monitor and moderate comments, live chats, and community spaces across various platforms. Collaborate with internal teams to enhance the overall community experience.