(Fluent English) Customer Support Consultant, E-commerce (remotely) at SupportYourApp

Cape Town, Western Cape, South Africa -

Full Time

Start Date

Immediate

Expiry Date

23 Feb, 26

Salary

0.0

Posted On

25 Nov, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Support, E-Commerce, Communication Skills, Interpersonal Skills, Patience, Resilience, Problem Solving, Technical Support, Account Management, Subscription Management, Refund Processing, Billing Information, Shopping Protection, Login Issues, Order Status Updates, Product Knowledge

Industry

IT Services and IT Consulting

Description

Passionate about the world of tech? What if you had a chance to be a part of the world’s leading SaaS, Software, or Hardware solutions? Join our team as a Customer Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals with our People First management approach. Excited? Let’s see what it takes 💛 What you will do: Provide exceptional customer support via chats and emails Handle all day-to-day customer needs related to Shopping Protection subscriptions Respond to subscription-related inquiries (plan questions, changes, cancellations) Answer product-related questions and provide order status updates Process refunds of our own fees Assist with login or account access issues Provide clear and accurate information on billing, terms, and subscription conditions What you need to succeed in this role: Excellent English communication skills (at least C1 for both spoken and written) Experience in e-commerce customer support is a must Customer-oriented and responsible attitude Excellent interpersonal skills Patience and resilience when handling complex cases or difficult customers Personal laptop or computer (at least 8Gb of RAM) and a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload) Will be a great plus: Experience working with Shopify and Gorgias is a plus Benefits and Perks: Flexible schedule Opportunity to work fully remotely Inclusive international environment Compensation in USD Good bonuses for referring friends Paid intensive training and probation Work-life balance Responsive management interested in your growth and long-lasting cooperation Greenhouse conditions for self-development *The items listed in this section may vary depending on the terms of your engagement. Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these. The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected. Who we are: SupportYourApp is a Support-as-a-Service company that provides secure technical, customer support, and CX services for tech companies around the globe. We work with clients from over 30 countries and speak over 60 languages. Since 2010, we’ve become an industry leader in premium outsourced customer support and turned global with 8 hubs around the world. We treat our team like our clients, surrounding them with unlimited care, an individual approach, and a wholesome positive experience. We welcome people with various backgrounds and experiences. Grab the chance to join us and send your CV in English, pointing out your outstanding skills! Visit our website: www.supportyourapp.com DISCLAIMER We are a multinational company with unbiased views. The assessment of candidates is not affected by such characteristics as race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity, or any other reason prohibited by law in provision of opportunities and benefits. Your personal data will be processed as described in the SupportYourApp Candidate Privacy Notice.

Responsibilities

Provide exceptional customer support via chats and emails, handling day-to-day customer needs related to Shopping Protection subscriptions. Respond to inquiries about subscriptions, process refunds, assist with account access issues, and provide accurate billing information.