(fluent English) Customer Support Consultant, SaaS (remotely) at SupportYourApp

City of Sarajevo, Federation of Bosnia and Herzegovina, Bosnia and Herzegovina -

Full Time

Start Date

Immediate

Expiry Date

19 May, 26

Salary

0.0

Posted On

18 Feb, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

English Communication, Customer Support, SaaS, Cybersecurity, Troubleshooting, CRM Software, Help Desk Software, Zendesk, Analytical Thinking, Research Skills, KPIs, Proactive Attitude, Responsible Attitude

Industry

IT Services and IT Consulting

Description

Who are we? SupportYourApp is a global Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages across diverse industries. So what if you had a chance to be a part of the world’s leading SaaS, software, or hardware solutions? Join our community as a Customer Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach. Excited? Let’s see what it takes. What you will do: Deliver outstanding customer support via emails Identify customer needs and deliver solution to exceed expectations Assist customers with troubleshooting technical products and applications Providing general product information and assisting with sales queries Follow up with customers in a timely fashion to ensure all issues are resolved Identify trends in tickets and provide ideas to improve support processes What you need to succeed in this role: Excellent English communication skills (C1 for both spoken and written) Experience in customer support role for a SAAS or cybersecurity company Tech-savvy with troubleshooting skills Experience with a CRM/help desk software (preferably Zendesk) Strong analytical thinking and research skills, understanding KPI’s Positive, proactive and responsible attitude Personal computer (at least 8Gb of RAM) with a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload) Benefits: Flexible schedule Opportunity to cooperate fully remotely Inclusive international environment Compensation in USD Rewards for referring friends Balance between project workload and personal time, but also – internal health policy Responsive leadership interested in your development and long-lasting cooperation Greenhouse conditions for self-development A culture built on trust, with no time-tracking requirements *The items listed in this section may vary depending on the terms of your engagement. Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these. The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected. You can learn more about the company and its culture by visiting our official website and social pages on Facebook, Instagram, and LinkedIn. So if you're a proactive Support Specialist who thrives on solving problems, ensuring customer satisfaction, and delivering outstanding service, don't miss this opportunity and send us your CV in English to collaborate with us! Over 1300+ specialists who already deliver exceptional customer experiences collaborating with SupportYourApp. Know someone perfect for the role? Refer them and get rewarded! We adhere to the principles of equal treatment of candidates and prohibit discrimination on any grounds protected by law. Your personal data will be processed as described in the SupportYourApp Candidate Privacy Notice.

Responsibilities

The consultant will be responsible for delivering outstanding customer support via email, identifying customer needs, assisting with technical troubleshooting, and handling general product and sales queries. They must also follow up promptly to ensure issue resolution and provide insights to improve support processes.