(Fluent English, HTML & API) Technical Support Consultant (Remote) at SupportYourApp

Cape Town, Western Cape, South Africa -

Full Time

Start Date

Immediate

Expiry Date

03 Jun, 26

Salary

0.0

Posted On

05 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Technical Support, HTML, API, JavaScript, Troubleshooting, Customer Satisfaction, Communication, Problem-solving, Documentation, Process Improvement

Industry

IT Services and IT Consulting

Description

Who we are? SupportYourApp is a global Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages across diverse industries. So what if you had a chance to be a part of the world’s leading SaaS, software, or hardware solutions? Join our community as a Technical Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach. Excited? Let’s see what it takes. What you will do: Deliver outstanding technical support via chats and emails Guide users through step-by-step solutions in a clear and professional manner. Escalate complex technical problems to appropriate internal teams when necessary. Collaborate with engineering and product teams to communicate recurring issues and recommend improvements. Troubleshoot web-based application issues related to frontend display (HTML), backend behavior, and API integrations. Read, understand, and interpret JavaScript code to diagnose and explain issues effectively. Ensure high levels of customer satisfaction by delivering timely and effective solutions. Proactively improve support processes, documentation, and internal systems What you need to succeed in this role: Excellent English communication skills (at least C1 for both spoken and written) At least 1–2 years of proven experience in a Technical Support role Ability to read and understand HTML and JavaScript code. General understanding of how APIs work, including request/response concepts. Problem-solving mindset with the ability to troubleshoot issues methodically. Excellent communication skills to explain technical concepts clearly to non-technical users. Attention to detail and ability to document issues and solutions accurately. Ability to work independently and collaborate effectively with internal teams. Willingness to continuously learn and adapt as technology and products evolve. Personal computer (at least 8Gb of RAM) with a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload) Benefits: Flexible schedule Opportunity to cooperate fully remotely Inclusive international environment Compensation in USD Rewards for referring friends Balance between project workload and personal time, but also – internal health policy Responsive leadership interested in your development and long-lasting cooperation Greenhouse conditions for self-development A culture built on trust, with no time-tracking requirements *The items listed in this section may vary depending on the terms of your engagement. Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these. The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected. You can learn more about the company and its culture by visiting our official website and social pages on Facebook, Instagram, and LinkedIn. So if you're a proactive Support Specialist who thrives on solving problems, ensuring customer satisfaction, and delivering outstanding service, don't miss this opportunity and send us your CV in English to collaborate with us! Over 1300+ specialists who already deliver exceptional customer experiences collaborating with SupportYourApp. Know someone perfect for the role? Refer them and get rewarded! We adhere to the principles of equal treatment of candidates and prohibit discrimination on any grounds protected by law. Your personal data will be processed as described in the SupportYourApp Candidate Privacy Notice.

Responsibilities

The consultant will deliver outstanding technical support via chats and emails, guiding users through step-by-step solutions and escalating complex issues when necessary. They will also collaborate with engineering teams to communicate recurring problems and recommend improvements.