(Fluent English) L2 Technical Support Consultant (South Africa, remotely) at SupportYourApp

Cape Town, Western Cape, South Africa -

Full Time

Start Date

Immediate

Expiry Date

01 May, 26

Salary

0.0

Posted On

31 Jan, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Technical Support, Windows, Linux, Troubleshooting, Problem-Solving, Customer-Oriented, Interpersonal Skills, Data Analysis, Hardware, Software, Communication, Escalation Procedures, Knowledge Base, Service Level Agreements, Logs, Maintenance

Industry

IT Services and IT Consulting

Description

Who we are? SupportYourApp is a global Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages across diverse industries. So what if you had a chance to be a part of the world’s leading SaaS, software, or hardware solutions? Join our community as a L2 Technical Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach. Excited? Let’s see what it takes. What you will do: Deliver outstanding technical support via chats and emails Take ownership of technical issues reported by customers and triage them as needed Analyze and resolve customer inquiries containing technical issues or feedback Follow procedures for proper escalation to relevant internal teams and key stakeholders Maintain accurate records of failures, maintenance activities, and bugs Contribute to and maintain the company’s support knowledge base and related documentation Ensure compliance with the company’s Service Level Agreements (SLAs) What you need to succeed in this role: Excellent English communication skills (at least C1 for both spoken and written) At least 1–2 years of proven experience in a Technical Support Engineer or Product Support Engineer role Hands-on experience with Windows and Linux operating systems Tech-savvy with hands-on experience in hardware troubleshooting Solid understanding of hardware and software interactions Experience working with logs and performing data analysis Strong troubleshooting and problem-solving abilities Customer-oriented and responsible attitude Excellent interpersonal skills Personal computer (at least 8Gb of RAM) with a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload) Will be a great plus: Experience with remote hardware debugging Benefits: Flexible schedule Opportunity to cooperate fully remotely Inclusive international environment Compensation in USD Rewards for referring friends Balance between project workload and personal time, but also – internal health policy Responsive leadership interested in your development and long-lasting cooperation Greenhouse conditions for self-development A culture built on trust, with no time-tracking requirements *The items listed in this section may vary depending on the terms of your engagement. Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these. The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected. You can learn more about the company and its culture by visiting our official website and social pages on Facebook, Instagram, and LinkedIn. So if you're a proactive Support Specialist who thrives on solving problems, ensuring customer satisfaction, and delivering outstanding service, don't miss this opportunity and send us your CV in English to collaborate with us! Over 1300+ specialists who already deliver exceptional customer experiences collaborating with SupportYourApp. Know someone perfect for the role? Refer them and get rewarded! We adhere to the principles of equal treatment of candidates and prohibit discrimination on any grounds protected by law. Your personal data will be processed as described in the SupportYourApp Candidate Privacy Notice.

Responsibilities

Deliver outstanding technical support via chats and emails while taking ownership of technical issues reported by customers. Analyze and resolve customer inquiries and maintain accurate records of failures and maintenance activities.