(fluent German & English) Customer Support Consultant (Colombia, remotely)

at  SupportYourApp

PASSIONATE ABOUT THE WORLD OF TECH?

What if you had a chance to be a part of the world’s leading SaaS, Software, or Hardware solutions?
Join our Customer Support Consultant team today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals with our People First management approach.
Excited? Let’s see what it takes

WHO WE ARE:

SupportYourApp is a Support-as-a-Service company that provides secure technical, customer support, and CX services for tech companies around the globe.
We work with clients from over 30 countries and speak over 60 languages.
Since 2010, we’ve become an industry leader in premium outsourced customer support and turned global with 8 hubs around the world.
We treat our team like our clients, surrounding them with unlimited care, an individual approach, and a wholesome positive experience.
We welcome people with various backgrounds and experiences. Grab the chance to join us and send your CV in English, pointing out your outstanding skills!
Visit our website: www.supportyourapp.com

WHAT YOU WILL DO:

• Respond and resolve customer inquiries and issues via email, phone, or chat in a timely and professional manner
• Build positive and long-lasting relationships with customers
• Communicate and collaborate with external stakeholders such as hotels, booking platforms, and service partners
• Meet team KPIs
• Always be up-to-date with cutting-edge technology
• Securely work with customers’ sensitive information
• Apply the latest and greatest customer happiness practices
• Communicate with developers and other departments of various IT companies

WHAT YOU NEED TO SUCCEED IN THIS ROLE:

• German and English skills, both C1/advanced level
• 1–3 years of experience in customer support
• Analytical and research skills
• Demonstrated ability to understand and empathize with customers’ needs and concerns.
• Positive, responsible and proactive attitude
• Comfortable working in a fast-paced, ever-changing environment
• Strong ability to quickly learn and work with multiple software tools and platforms
• Proven capability to handle a high volume of customer inquiries and multitask without sacrificing quality
• Personal laptop or computer (at least 8Gb of RAM) and a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload)