PERSON SPECIFICATION:

• Exceptional communication and interpersonal skills
• Proven track record in Cleaning industry
• Operations Management of large and diverse site service delivery teams
• Excellent relationship builder with clients
• IT literate, including a good working knowledge of Excel and PowerPoint and be financially astute
• Broad knowledge of multiple service contracts
• Must be able to work on own initiative with a proactive and flexible attitude
• Ability to multi task and prioritise
• Proven track record in change managment within the cleaning services sector

ROLE OVERVIEW:

Andron FM is one of the UK’s largest independent Facilities Management companies, providing bespoke soft service solutions to a wide array of prestigious clients nationwide. As a dynamic, family-owned organisation we are looking for a candidate as excited as we are to help forge Andron’s future.
Due to our continued growth, we have an opportunity for an experienced Cleaning/Soft Service Account Manager to take accountability for delivering on site services and operational management, including soft services and cleaning across a number of locations for blue chip clients.
Your role will be the management of specific client accounts and all services delivered. You will work closely with the contract management team to ensure the efficient operation of these sites.
This will involve liaising closely with the customer to ensure that the services are meeting their requirements and constantly looking for ways to improve the service

KEY DUTIES AND RESPONSIBILITIES:

• The management of the operational delivery of multiple site cleaning and soft services across a number of client sites, ensuring outstanding service delivery at all times and exceeding Andron FM targets.
• Comprehensive knowledge of cleaning and soft services and its challenges
• Managing soft FM services to and across multiple sites
• Performance management across teams, reporting and monitoring performance
• Financial management to ensure control of spending and budgets
• Effectively manage the Andron FM team and supply chain partners to ensure that exemplary facilities services are provided at sites
• Undertake regular client meetings and produce meaningful client managment reports on a monthly basis
• Ensure highest levels of Health and Safety are achieved across sites
• Directly manage line managers and motivate and lead the team to achieve high performance at all times
• Ensure strong client relationships are developed and maintained, allowing growth opportunities within the region and nationally