NHS Property Services is one of the UK’s largest real estate and property owners, providers and advisors to the NHS Estate. We have a diverse portfolio in excess of 3,500 properties ranging from listed buildings through to award winning, state-of-the-art integrated health campuses.
We have a fantastic opportunity for a FM Helpdesk Advisor to join our team based in Stockport. This is a 6 month Fixed Term position. This role is working shifts between the hours of 7am and 8pm with some weekend work required. This is a hybrid role, working from the office 1 day per week (Wednesday). Office attendance may be required for company events or meetings.

The Helpdesk Advisor will join the Facilities Management helpdesk which acts as a central function for our Customers and Operations teams.
You will be responsible for the end to end work flow processes for all facilities management (FM) issues reported by customers. Including the logging, allocation and updating of reactive service requests assigned to our FM Operations teams or contractor supply chain.
You will be part of the frontline helpdesk service for our customers and the first point of contact for receiving and processing all customer FM related issues raised across our estate. Ensuring they are dealt with effectively, and in a timely and professional manner.
The key responsibility for this position will be to provide excellent level of customer service when handling requests and enquiries from customers with a ‘right first time’ approach when logging reactive service requests, enquiries, updates and ensure job information is captured accurately and the correct priority is assigned to a service requests based on health & safety, business impact and customer expectation.