The FM Support Services Manager is responsible for the efficient and effective delivery of soft support services across NBIP and the Institutes. Reporting to the Head of Facilities, this role leads key operational areas including security, cleaning, waste management, catering, insurance, and supplier contract management to support the organisation’s research and operational needs.
We are looking for a dynamic leader to drive the development of soft services during a period of exciting transformation and infrastructure development on site. The successful candidate will have experience in developing and implementing soft services operational models and be passionate about leading teams through change. You will be an excellent communicator, capable of building strong relationships with stakeholders across a complex and diverse environment.
This is a pivotal role that combines strategic oversight with hands-on management, driving continuous improvement, service excellence, and compliance with industry standards.