Key Responsibilities

Sales Coordination

• Process and track customer orders from placement through successful delivery.
• Maintain accurate customer, pricing, and contract records within CRM/ERP systems.
• Prepare quotations, proposals, and sales reports.
• Manage customer inquiries, product sample requests, and follow-up communications.
• Support onboarding of new customer accounts including cafés, restaurants, hotels, and retail outlets.
• Assist with product launches, promotions, and pricing updates.
• Coordinate effectively with the sales team to ensure smooth order fulfillment.

Logistics & Delivery Coordination

• Coordinate daily delivery schedules with drivers and dispatch teams.
• Support route planning and route optimization across the UAE.
• Monitor delivery progress and resolve delays, failed deliveries, returns, and customer issues.
• Coordinate fleet availability against daily and weekly order volumes.
• Monitor stock availability and communicate potential fulfillment challenges.
• Liaise with warehouse teams to ensure timely order picking and dispatch.
• Maintain clear communication between sales, warehouse, logistics, and customers.

Requirements

• 1–3 years of experience in Sales Coordination, Logistics Coordination, Customer Service, Order Management, or Sales Support.
• Previous experience within Food & Beverage, FMCG, Distribution, or HORECA industries is highly preferred.