FMU Administrative Assistant at F&M Bank

Salisbury, North Carolina, United States -

Full Time

Start Date

Immediate

Expiry Date

30 Jul, 26

Salary

0.0

Posted On

01 May, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Administrative support, Front desk operations, Client relations, Training coordination, Data compilation, Microsoft Office Suite, Time management, Communication skills, Interpersonal skills, Confidentiality, Problem-solving, Adaptability, Collaboration, Regulatory compliance, Technical aptitude

Industry

Banking

Description

Description POSITION SUMMARY The FMU Administrative Assistant provides comprehensive administrative and operational support to F&M University (FMU) while playing a vital role in client service. This position coordinates front desk operations, handles client call intake, and delivers administrative support to FMU programs. The role enhances the client experience, supports the Financial Center team, and contributes to a culture of continuous learning and high performance across the Bank. REPORTING STRUCTURE This role reports directly to the Talent Development Officer. Requirements PRIMARY DUTIES AND RESPONSIBILITIES Including, but not limited to, the following: Program Coordination & Logistics Front Desk & Client Relations Support: Serve as the first point of contact for F&M University and the Financial Center by coordinating front desk reception, greeting visitors, handling inquiries, and providing professional phone etiquette and call routing. Training Coordination & Scheduling: Assist in maintaining the training and development calendar, ensuring schedules are accurate and up to date. Facilitation Support: Assist with training sessions as needed, including supporting etiquette and client experience modules. Provide general support for FMU training initiatives under the direction of the Talent Development Officer. Administrative Support & Analysis Process incoming mail and invoices while handling front desk responsibilities. Provide administrative support for FMU, including drafting communications and maintaining the training library and resources. Collect and compile training evaluation data (e.g., surveys, quizzes, feedback forms) and prepare summary reports for the Talent Development Officer. Maintain accurate and organized records of employee training activities to support state and federal regulatory compliance (e.g., BSA, AML, and Safety). Facilitation & Operational Support Provide on-site support during training sessions, including room setup, basic technology assistance, and helping facilitators as needed. Serve as a backup host by assisting with technology and supporting facilitators to ensure a smooth learner experience. Perform other duties as assigned. REQUIRED EXPERIENCE, SKILLS AND KNOWLEDGE Education/Experience A high school diploma or equivalent is required. Familiarity with the Bank’s core processing system (e.g., Silverlake), or a willingness to learn. Strong general technical aptitude, including the ability to learn new software, navigate systems, and assist with basic troubleshooting of audio-visual equipment. Proficiency with Microsoft Office Suite (Word, PowerPoint, Excel, and Outlook), with the ability to create and update documents, presentations, and spreadsheets is preferred. Skills/Knowledge Strong Organization & Time Management: Able to manage multiple tasks, stay organized, and maintain attention to detail while meeting deadlines. Superior Communication Skills: Excellent verbal and written communication skills; able to communicate clearly and professionally with individuals at all levels of the Bank. Interpersonal Skills: High degree of empathy, patience, and professionalism. Able to build rapport and maintain effective working relationships. Discretion & Confidentiality: Must handle sensitive employee and organizational information with the highest level of integrity and confidentiality. Initiative & Proactive Problem-Solving: Self-starter with a strong sense of ownership; able to anticipate needs and address issues before they arise. Adaptability & Composure: Remains flexible, calm, and positive in a dynamic, fast-paced environment, especially under pressure. Collaboration: Team-oriented mindset with a strong desire to support the success of others and the Bank as a whole. OTHER Behavior: Promote and adhere to the Bank's mission, vision, and core values. Must maintain positive working relationships with internal and external stakeholders. Safety: Must not pose a direct threat or significant risk of substantial harm to the safety or health of self or others. Must be committed to a high standard of safety and be willing to comply with all safety laws and all of the Bank’s safety policies and rules. Attendance: Must maintain regular and acceptable attendance at such level as is determined in the Bank’s sole discretion. Must be regularly available and willing to work at such hours per day or week as the Bank determines are necessary or desirable to meet its business needs. Must be available and willing to work such weekends and holidays if the employer determines that it is necessary to do so in order to meet its business needs. Travel: Must be available and willing to travel to such locations and with such frequency as the Bank determines is necessary or desirable to meet its business needs. Regulatory Compliance: Be knowledgeable and comply with all regulations, policies and procedures relating to the Bank Secrecy Act, Anti-Money Laundering, USA Patriot Act, Privacy Act and how to recognize and report suspicious activity. Failure to comply with all components of these Acts could result in personal, civil money penalties and/or criminal prosecution. Civic Activities: Participate in civic activities to assist in growing the local community, while enhancing the visibility of the Bank. The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Also, this position description is not an employment agreement or contract. Management has the exclusive right to alter this description at any time without notice.

Responsibilities

The Administrative Assistant provides operational support to F&M University by managing front desk reception, client inquiries, and training logistics. They also maintain training records, compile evaluation data, and assist facilitators with on-site technology and room setup.