FNB Community Advisor DHA at FirstRand Bank India

Benești, , Romania -

Full Time

Start Date

Immediate

Expiry Date

14 Mar, 26

Salary

0.0

Posted On

14 Dec, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Experience, Sales, Client Management, Revenue Growth, Cross Selling, Lead Generation, Service Efficiency, Governance Compliance, Financial Performance, Transactional Needs, Portfolio Management, Sales Presentations, Sales Statistics, Self Service, eChannels, Proactive Solutions

Industry

Banking

Description

Job Description To provide a positive customer experience by being helpful and sensitive to customer transactional needs and expectations as well as educating customers to the correct channel (eChannels and Self Service) whilst adhering to policy and process adhering to policy and process Achieve the Net Income Return for the Business as defined in the Financial Performance Report of the Business. Achieve revenue targets by either growing a portfolio of existing clients (optimising revenue opportunities) or by acquiring new clients. Convert identified leads into successful sales. Achieve individual targets as set according to appropriate business area or sales plan. Deliver exceptional service that exceeds customers' expectations through proactive, innovative and appropriate solutions. Manage existing clients and grow portfolio through making contact and generating leads through the Net Promoter Tool. Manage the growth of active customer Account Base to increase client base. Maximise cross sell opportunities and strengthen client relationships. Track, control and influence sales activities with the specific aim to achieve previously determined sales targets. Track, control and influence service activities with the specific aim to achieve previously determined service targets. Comply with governance in terms of legislative and audit requirements. Track, control and influence service activities with the specific aim to increase service efficiencies. Track, control and influence sales activities with the specific aim to increase sales efficiencies. Check all transactions on a daily basis to ensure new business applications are closed within appropriate timelines. Manage the sales diary (daily) by making agreed number of appointments per month and conduct agreed number of sales presentations per month. Provide accurate and reliable sales statistics. Manage own development to increase own competencies. Requirements: A completed financial related qualification (NQF5 or higher) Job Details Take note that applications will not be accepted on the below date and onwards, kindly submit applications ahead of the closing date indicated below. 18/12/25 All appointments will be made in line with FirstRand Group’s Employment Equity plan. The Bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties. Introduce yourself to our recruiters and we will get in touch if there's a role that seems like a good match. Should you have any queries, please log it via MyQ. FirstRand provides a comprehensive range of financial services in South Africa and certain markets in broader Africa. The group also offers certain niche products and services in the UK and India. Listed on the Johannesburg Stock Exchange (JSE) and the Namibian Stock Exchange (NSX), FirstRand Limited is the largest financial institution by market capitalisation in Africa. The group follows a multi-branding approach. Its portfolio of financial services businesses includes FNB, RMB, WesBank, Ashburton Investments, Aldermore, MotoNovo and DirectAxis. Many are leaders in their respective segments and markets, offering transactional, lending, investment and insurance products and services The FirstRand Corporate Centre houses many of the critical functions required by a large and complex financial services group. The group's track record of delivering superior returns to shareholders has been achieved through a combination of organic growth, acquisitions, innovation and the creation of completely new businesses. The group’s purpose of delivering Shared Prosperity provides many opportunities for employees to innovate to address social and environmental challenges in our markets. All of our businesses have successful Volunteering programmes which also allow employees to adopt and support causes close to their hearts.

Responsibilities

The role involves providing exceptional customer service while managing and growing a portfolio of clients. It also includes achieving sales and service targets through proactive engagement and compliance with policies.