We are looking for a positive, energetic and dedicated individuals to fill the role of FOH Associate to help provide a unique and memorable experience to all of our guests at our 600 Bloor St W location.

SKILLS

• Experience working under pressure in a high stress, fast-paced environment
• Strong customer service and troubleshooting skills
• Able to perform all job duties under pressure in a polite, sensitive and professional manner
• Strong work ethic and positive team player attitude
• Professional appearance and manners at all times
• Time management and organizational skills with strong attention to detail
• Strong knowledge of food safety standards
• Interpersonal skills that allow one to work effectively in a diverse working environment
• Must be able to work a flexible schedule including days, nights, weekends and holidays
• Able to effectively communicate in English both verbally and in writing
• Ability to lift up to 50lbs as required

• Welcome guests to the space in a warm, positive and professional manner
• Introduce the guests to the brand concept, space, staff and key policies
• Taking food and beverage orders, while making suggestions or providing assistance
• Deliver food and beverages, in a professional courteous manner, to all tables
• Assist customers with games selection and rules whenever needed/possible
• Periodically check in on all guests to ensure food and beverage quality throughout their meal
• Clear plates, glasses and utensils once guests have finished their meals, assist other FOH Support staff in clearing tables
• Ensure flow of service through high volume periods, making sure reservations are set
• Facilitate guest intake to the waitlist as needed while communicating with guests an estimate of expected wait times
• Contacting guests on the waitlist when a table becomes available for them
• Answering the phone in a polite and curious manner and assisting any guests needs or reservation requests over the phone
• Ensuring all cleaning, stocking, pre and post shift tasks are completed as delegated by management
• Perform other job-related duties as assigned by managers or supervisors