FOH Shift Leads for Mamahuhu Palo Alto at Mamahuhu

Palo Alto, California, United States -

Full Time

Start Date

Immediate

Expiry Date

14 Jan, 26

Salary

0.0

Posted On

16 Oct, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Leadership, Communication, Organization, Problem-Solving, Teamwork, Hospitality, Cash Handling, Guest Experience, Coaching, Initiative, Dependability, Punctuality, Integrity, Positive Energy, Operational Efficiency

Industry

Food and Beverage Services

Description

The Shift Lead plays a key leadership role in ensuring smooth, consistent operations and an excellent guest experience. They oversee daily opening and closing operations, ensuring smooth transitions between shifts and upholding Mamahuhu’s standards. Shift Leads are hands-on leaders who set the tone for service, coach their teammates, and model Mamahuhu’s hospitality standards in every shift. While this position is often filled through internal promotion, we welcome external candidates who bring proven leadership experience, a strong work ethic, and a passion for people and great food. Key Responsibilities Operational Excellence Lead shifts and ensure all closing/opening procedures are completed to standard. Maintain a clean, organized, and safe restaurant environment at all times. Consistently follows all Mamahuhu operating systems, checklists, and standards without reminders. Writes clear, effective shift notes that communicate key updates, issues, and priorities to the next shift. Demonstrate strong problem-solving and decision-making skills during high-volume periods. Take initiative to anticipate needs and delegate effectively to team members. Ensure accurate cash handling and completion of end-of-shift reporting. Guest Experience Deliver warm, genuine hospitality and create a welcoming environment for every guest. Resolve guest concerns with professionalism, empathy, and speed. Demonstrate in-depth menu knowledge and confidently guide guest decisions. Lead by example in maintaining high standards of service and presentation. Leadership and Team Development Set the tone for teamwork, positivity, and accountability. Communicate clearly and respectfully under pressure. Build strong collaboration between FOH and BOH teams. Support and coach team members throughout service. Takes ownership of the shift and functions as the acting lead for the team when the GM is off. Qualifications Previous experience in a leadership role preferred (restaurant or retail). Strong communication, organization, and people skills. Ability to lead by example and maintain composure under pressure. Demonstrated dependability, punctuality, and integrity. Flexible availability, including evenings, weekends, and holidays. For internal candidates: minimum of 1 month of successful employment at Mamahuhu and strong performance history. Traits for Success Calm, confident, and solutions-oriented. Naturally takes initiative and ownership of outcomes. Brings positive energy that motivates the team. Balances guest satisfaction with operational efficiency. Passionate about hospitality, people, and continuous gr

Responsibilities

The Shift Lead is responsible for overseeing daily operations and ensuring a high-quality guest experience. They lead shifts, maintain operational standards, and support team development.