ABOUT THE POSITION

A Front of House Supervisor contributes to all front of house operations and is responsible for several functions including but not limited to scheduling, inventory control, coordination of sales, guest services, budgeting, and employee training. Must have a constant presence in the restaurant and ensure the company image is always positively supported through remarkable client experiences with consistently high levels of service.

WHO WE ARE

Welcome to the Well! Lulu Bar is an escape from the ordinary. Its welcoming vibe is reminiscent of hidden gems from your last vacation, only better because it’s right here in your own backyard. With a healthy, Pacific-inspired menu, Lulu’s wood-fired food is light and fresh — but heavy on flavour. Lulu Bar’s fare is a tribute to the Pacific Ocean and many of the regions that touch it, with influences from Asia to Hawaii, California to British Columbia. Lulu’s fun, light, and refreshing drink menu is equally well-travelled. Its sake, beer, and creative cocktail offerings will make you feel like you’re far from home — and we like that.

Lead
Effectively manage consistent cooperation and communication between the front and back of house staff.
Ensure that all team members are trained to anticipate guests’ needs and all are made to feel welcome by delivering responsive, friendly, and courteous service.
Evaluate current practices and processes, immediately recognize potential areas of conflict, and initiate ways to improve current business methods, quality of products and guest service.
Provide instruction for staff members and coach employees to improve learning and enhance performance.
Delegate appropriate tasks and manage staff workloads.
Execute
Ensure every guest is handled with the highest level of professionalism and complaints are dealt with quickly and efficiently.
Understand and execute operations of a bustling business using all current HR policies, operations procedures, standards, specifications, guidelines, and training programs.
Understand products and services, develop new prospects for opportunity, and understand guest needs clearly.
Administrate
Forecast sales to formulate goals and assist employees to meet goals.
Manage personal promo budget and report any overages to Regional Manager.
Manage cash and other receipts by adhering to cash handling and reconciliation procedures in accordance with restaurant policies and procedures.
Occasionally perform physical activities in a variety of environmental conditions that require moderate to maximum strength including sitting, climbing, lifting, balancing, walking, and handling of materials.
Use logic and reason to identify solutions and alternatives for a successful outcome in many situations including cost/benefit analysis, sales and product quality, and conflict resolution.
Execute any other tasks required.