FOH Supervisor-The Rec Room Roundhouse at Cineplex

Toronto, Ontario, Canada -

Full Time

Start Date

Immediate

Expiry Date

18 Jul, 26

Salary

22.1

Posted On

20 Apr, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Supervisory experience, Customer service, Conflict resolution, Leadership, Communication, Interpersonal skills, Restaurant industry principles, Event management, Gaming operations, Payroll management, Attendance tracking, Food safety, Liquor service compliance, Training and development, Sales target achievement

Industry

Entertainment

Description

What you will do: The Rec Room’s Hourly Restaurant Amusement Service Supervisors are an integral part of the team who provide an exceptional gaming experience to each and every guest. Our amusement staff members are passionate about gaming and entertainment and look to bring their experience towards providing an exciting and engaging environment. Responsibilities will include but are not limited to: · Responsible for executing Groups & Events within venue, providing seamless guest service. · Responsible for maintaining the seamless operation of all games, coat check and retail operation within the Rec Room and providing feedback to the employees and Service Manager to improve the Guest Service experience. · Strive to achieve sales targets while adhering to an established budget during day-to-day operations. · Complete all daily, weekly, monthly checklists and according to internal and external (regulatory bodies) requirements. · Deliver employee training and development for assigned area of responsibility (Bar, Service Floor, Host/Call Center, Amusement, Event Groups / Live Entertainment). · Ensure gaming initiatives are executed accordingly to drive financial performance while keeping costs in line. · Maintain payroll and attendance records in accordance with legislative and the Rec Room requirements. · Follow all provincial Health, Food Safety and Liquor service legislative requirements. · Other duties as assigned. Qualifications: The Rec Room may be a perfect fit for you if: · You have 1-3 years of supervisory experience in the food service, retail and / or amusement industry. Training experience will be considered an asset. · You are able to work flexible shifts, including days, evenings, nights, weekends and holidays, as required. · You have excellent leadership, communication, customer service, conflict resolution and interpersonal skills. · You have a strong working knowledge of restaurant industry principles, methods, practices, and techniques · Provincially applicable sell, sale, and handling of alcohol certificate. Additional Information: As an employee, you’ll enjoy: · Tuition Assistance · Employee Assistance Program · Flexible Hours · Discounted Food and Beverages on Shift · Opportunities to grow · & more! Inclusion & Diversity Cineplex, its subsidiaries, and affiliates are equal opportunity employers with a commitment to hiring and retaining a diverse workforce. We encourage and welcome applications from all intersectional walks of life. The collective sum of our individual differences, experiences, knowledge, innovation, self-expression, unique capabilities, and talent represents a significant part of our culture. By valuing a diverse workforce, we enforce hiring practices that are fair and equitable. Accessibility We are committed to improving access and opportunities for all individuals, including those with disabilities by identifying and removing barriers that may prevent, inhibit, or restrict their access to employment opportunities. If you require accommodation at any stage of our hiring process (application, interviews, assessments, and placement), please contact us at 416-323-6600 or via email at jobs@cineplex.com. Use of AI We use AI-assisted tools to help us review applications and support parts of the recruitment process. However, every application is reviewed by our HR team, and all hiring decisions are made by our people, not by AI. This is a new position and is being actively recruited for. While we appreciate all interest, only those candidates selected for an interview will be contacted. Wage ($): $20.60 - $22.10CAD We are driven by a united passion for delivering exceptional experiences. Become part of our award-winning culture! Our next evolution starts with you. A social playground for the young at heart, we offer shareable entertainment for the senses, with premium food & drink, games and live shows. Visit The Rec Room Website A place for teens to play without limits, offering a games floor, full menu, birthday parties, plus ropes courses, VR and bowling at select locations. Visit Playdium website An integrated network providing impactful media solutions, helping brands make meaningful connections with consumers. Visit Cineplex Media Website An enhanced lifestyle rewards program that gives members something new to look forward to, with more ways to earn and redeem. Visit Scene+ Website

Responsibilities

The supervisor is responsible for managing daily venue operations, including gaming, retail, and event execution to ensure a seamless guest experience. They also oversee staff training, payroll, and compliance with health, safety, and liquor regulations.