We have an exciting opportunity for someone to join our expanding team as a Front of House Supervisor here at Welbeck Manor and Golf. We are looking for someone with at least 2 years experience in this role.
Are you passionate about hospitality? Do you get job satisfaction from delighting customers who come back time after time? If you are an experienced front of house person with bar and waiting experience, an outgoing, positive personality, exceptional attention to detail and good organisational skills we would love to talk to you.
You will need to have the ability to use your own initiative, prioritising your workload to meet the changing needs of the business. You will be flexible, excellent at problem solving and adaptable with IT skills. Due to the location of Welbeck Manor and Golf you will need to be able to drive and have your own car.
Responsibilities include:
- Ensure a consistent, welcoming customer experience for all customers whether they are playing golf, a hotel guest, attending an event and or eating in the restaurant.
- Be accountable for the presentation and upkeep of front of house and back of house areas during all hours, carrying out regular checks and ensuring defects are reported and rectified in a timely manner.
- Staff training, ensuring that all staff know how to welcome customers, how to serve, upsell and ensure that the customer journey is the best that it can be.
- Follow-up and respond to complaints and feedback in a timely manner amending behaviours and practices where possible to improve customer service.
- Comply with and ensuring that staff have understood the importance of all licensing, health & safety legislation, security, fire and emergency procedures and all Welbeck Manor and Golf policies.
- To work effectively with the senior management team to ensure that duty management operations are carried out effectively.
- To assist the General Manager and other Managers in the efficient and effective operation
- To maintain and regularly update room rates on various sites and maximise occupancy levels
- To ensure Welbeck Manor and Golf running costs are reduced wherever possible, without impact on the service or experience of the customer.
- To provide cover for other managers when required and act as a point of contact for all guests
- Cash up and closes at end of the night.
To apply, please upload an up to date CV, and ensure you write a brief cover letter stating why you would be the perfect person for this position. If you would like to discuss the role in more detail to ensure your fit please contact Emily - director@welbeckmanorandgolf.co.uk
We look forward to hearing from you.
Job Types: Full-time, Permanent
Pay: £26,500.00 per year

Benefits:

• Company pension
• Discounted or free food
• Employee discount
• Flexitime
• Free parking
• On-site parking

Ability to commute/relocate:

• Plymouth PL7 5DF: reliably commute or plan to relocate before starting work (required)

Experience:

• FOH supervisor: 2 years (required)

Work Location: In perso

Please refer the Job description for details