FOH Team Leader/Banquet Captain - Winter 25/26 at The Lake Louise Ski Area Ltd

Lake Louise, Alberta, Canada -

Full Time

Start Date

Immediate

Expiry Date

11 Apr, 26

Salary

0.0

Posted On

11 Jan, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Leadership, Training, Supervision, Customer Service, Organization, Detail Orientation, Self Motivation, Teamwork, Communication, Inventory Management, Cost Control, Problem Solving, Food Safety, ProServe Certification, Hospitality Experience, Banquet Experience

Industry

Recreational Facilities

Description

Come work with us in Lake Louise. Live, Work, Play surrounded by awe-inspiring views! The Lake Louise Ski Resort is a world-class ski area nestled in the heart of the Canadian Rockies. We are a year-round operation in the tourism industry, operating as a ski resort in the winter months and as a sightseeing gondola in the summer months. Whether you want to work indoors or outdoors, no day will ever be the same. As an employee you can expect a great working environment, employee benefits, competitive wages and the experience of a lifetime. At present some of our Winter Employee Perks include: * LLSR lift pass (valued at approx. $1,600) * Reciprocal discounts with other ski resorts * Free group lessons and discounted private lessons through snow school * Free LLSR recreational opportunities including tubing and sightseeing gondola rides * Free employee transportation from Lake Louise, Banff and Canmore * Food and Beverage discounts at designated cafeterias and restaurants * Friend and Family discounted day passes * Retail, Rental and Repair discounts * Staff rates at Skoki Backcountry Lodge * Complimentary tea, coffee and hot chocolate at designated cafeterias when you provide your own reusable mug * Employee recognition programs * Long Service Award programs * Opportunity for educational growth and development * Optional subsidized staff housing for full-time employees * Staff events, activities, and team building events throughout the season * RRSP matching contribution depending on length of service * Extended health care plan depending on length of service * Year-round employees may be eligible for spousal and family passes Job Description: The main role the Team Leader is to assist the outlet supervisor with training and supervising of Outlet staff to ensure company policies and procedures are maintained. Other responsibilities include training and supervision of employees, monitor stock levels, and address customer concerns in a professional manner. Job Responsibilities: * Lead, direct & motivate all employees while working in a “hands-on” environment * Meet or exceed labour, inventory & cost control targets through proper control methods dependant on levels of business * Completion of administrative duties as required * Ensure a positive guest experience including interaction & satisfaction * Ensure a positive employee experience through training, motivation & ongoing development of all employees * Ensure cleanliness & maintenance of outlet at all times * Regularly communicate with other departments to ensure the overall success of the department and the resort as a whole * Complete other tasks as assigned * Assist with payroll tracking * Ensure quality of product & services offered at all times Job Requirements/Qualifications: * Knowledge and adherence of ALGC and Foodsafe legislation * ProServe certification * Highly organized and detail oriented * Self motivated, can work well in a team as well as independently * Some positions require skiing/snowboarding ability and equipment for the winter season * Ability to smile and have fun while accomplishing all required tasks is essential! * General knowledge and experience within the service and hospitality industry * Excellent positive attitude * High school diploma (preferred) * Excellent customer service skills * Previous supervisory experience in Food and Beverage a definite asset * Banquet experience preferred Dress Code: Employee to provide: Black dress pants, Black polish-able non slip shoes, Black socks as per Appearance Policy as well as personal bottle opener. Correct uniform shirt to be purchased from LLSR

Responsibilities

The Team Leader assists the outlet supervisor with training and supervising staff to maintain company policies. Responsibilities include monitoring stock levels, addressing customer concerns, and ensuring a positive guest and employee experience.