Front of House Team Leader – Tudor Rose & Premier Roomz
Opened November 2024 – Join Our New and Amazing Team!
We are looking for an experienced and reliable Front of House Team Leader to join our brand-new team at Tudor Rose & Premier Roomz, formerly Premier Inn. If you have a passion for hospitality, strong leadership skills, and a desire to deliver outstanding customer service, we would love to hear from you
About the Role
As a Front of House Team Leader, you will play a key role in the day-to-day operations of the hotel and restaurant. You will support the management team, ensuring the smooth running of both front-of-house and restaurant services, while leading and motivating the team to maintain exceptional guest experiences.
This role requires flexibility, as shifts will include a mix of early mornings (breakfast shifts) and late evenings (closing shifts).

Key Responsibilities

• Guest Service & Operations
• Welcome and check-in guests efficiently, ensuring a seamless arrival experience.
• Handle guest inquiries, resolve complaints, and provide excellent customer service.
• Take food and drink orders, serve meals, and assist with restaurant operations.
• Oversee the smooth running of breakfast and dinner services, ensuring high standards.
• Assist with stock control and replenishment of food, beverages, and supplies.
• Manage table bookings and ensure the restaurant operates efficiently during busy periods.
• Leadership & Training
• Support and supervise the front-of-house team, ensuring staff are motivated and working to brand standards.
• Assist with staff training and development, providing ongoing coaching to enhance service skills.
• Set an example with exceptional service, professionalism, and teamwork.
• Encourage a positive and proactive working environment.
• Health & Safety & Compliance
• Ensure that all health and safety regulations are met, including food safety and hygiene.
• Work closely with the housekeeping team to ensure rooms are prepared to the highest standard.
• Ensure public areas and restaurant spaces are clean, safe, and well-maintained.
• Financial Responsibilities
• Assist with cash handling, till reconciliation, and end-of-day cashing-up.
• Monitor stock levels and help reduce wastage to maximize efficiency.
• Support the management team with administrative duties as needed.

What We’re Looking For

• Someone with experience in a supervisory or team leader role within the hospitality industry.
• Strong leadership and communication skills with the ability to motivate and train a team.
• Excellent customer service skills with a friendly and professional approach.
• The ability to work in a fast-paced environment while maintaining attention to detail.
• Flexibility to work a range of shifts, including early mornings, evenings, weekends, and holidays.
• Experience with EPOS till systems and cash handling is desirable.
• A proactive, can-do attitude with a passion for delivering great hospitality.

Why Join Us?

• Be part of a brand-new team at an exciting, newly rebranded hotel and restaurant.
• Competitive pay and staff benefits.
• Career progression opportunities within a growing hospitality business.
• A positive and supportive working environment.

If you’re ready to take on this exciting opportunity and help shape the future of Tudor Rose & Premier Roomz, apply now!
Job Type: Full-time
Pay: £13.50-£13.74 per hour
Expected hours: 35 – 40 per week

Benefits:

• Company events
• Company pension
• Discounted or free food
• Employee discount
• Free parking
• On-site parking

Work Location: In person
Application deadline: 31/08/2025
Expected start date: 05/09/202

• Guest Service & Operations
• Welcome and check-in guests efficiently, ensuring a seamless arrival experience.
• Handle guest inquiries, resolve complaints, and provide excellent customer service.
• Take food and drink orders, serve meals, and assist with restaurant operations.
• Oversee the smooth running of breakfast and dinner services, ensuring high standards.
• Assist with stock control and replenishment of food, beverages, and supplies.
• Manage table bookings and ensure the restaurant operates efficiently during busy periods.
• Leadership & Training
• Support and supervise the front-of-house team, ensuring staff are motivated and working to brand standards.
• Assist with staff training and development, providing ongoing coaching to enhance service skills.
• Set an example with exceptional service, professionalism, and teamwork.
• Encourage a positive and proactive working environment.
• Health & Safety & Compliance
• Ensure that all health and safety regulations are met, including food safety and hygiene.
• Work closely with the housekeeping team to ensure rooms are prepared to the highest standard.
• Ensure public areas and restaurant spaces are clean, safe, and well-maintained.
• Financial Responsibilities
• Assist with cash handling, till reconciliation, and end-of-day cashing-up.
• Monitor stock levels and help reduce wastage to maximize efficiency.
• Support the management team with administrative duties as needed