FOH Team Leader at PACIFIC CATCH INC

San Francisco, California, United States -

Full Time

Start Date

Immediate

Expiry Date

05 Jun, 26

Salary

36.0

Posted On

07 Mar, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Guest Satisfaction, Leadership, Mentoring, Service Accuracy, Guest Interaction, Inventory Control, Cash Control, Complaint Handling, Operational Duties, Administrative Duties, HR Related Duties, Training, Cost Management, Leading By Example, P&L Understanding

Industry

Restaurants

Description

Description Front of House (FOH) Team Leader We are looking for Experienced Restaurant Leaders that believe in treating our Guests with first-class service and incredible hospitality! The Pacific Catch, Inc. family strives to attract, nurture, and retain exceptional individuals who embrace and live out the company’s Core Values, Hospitality Standards, and Team Member Standards in all their work activities and interactions with Guests and fellow Team Members. We strongly believe that the success of our restaurants and brand is a direct result of the quality and dedication of our people, and we are committed to offering an extraordinary opportunity for personal and professional growth, and a fun and inclusive work environment. Candidates with flexibility to work at both San Francisco locations as well as our Corte Madera and San Mateo locations are strongly encouraged to apply. REPORTS TO General Manager SCHEDULE This is a full-time, hourly position, working a 40-hour week, plus 7.5 hours of scheduled overtime. This position will work an average of 5 hours of overtime per week based on company needs; the pay scale provided includes the expected overtime rate. However, please be aware that there is no guarantee of hours for any Pacific Catch employee, as hours will be distributed based on business needs and may vary accordingly. RESPONSIBILITIES Effectively manage Pacific Catch, Inc. restaurant and team members within the policies and guidelines of the company, always aiming for guest satisfaction Provide direction, leadership and mentoring to all FOH staff during all shifts. Ensure fast, accurate service, with positive and polite guest interaction Be the face of Pacific Catch, Inc.: introducing the food, inviting the guests in and helping them navigate ordering, making sure orders are fulfilled quickly Conduct inventory and cash control procedures Ensure that all staff stations, service areas, dining room, outdoor seating, and tables are set for the shift and that the tables and floor are clean Handle guest complaints with professional and sincere attention Completion of daily, weekly, and monthly operational, administrative, and HR-related duties Requirements EDUCATION / EXPERIENCE 4+ years of full-service restaurant hospitality experience, with 2 years in management You’ve managed other successful, high-volume restaurants in an innovative chain You possess a proven track record of effectively and empathetically training, mentoring, and managing hourly employees Technology savvy: comfortable with MS Office, Google Apps/programs, & Toast POS, use of tablets and/or handheld devices, and an understanding of social media outlets Understanding of a P&L statement always looking for opportunities to improve sales or manage costs Holds themselves to high standards and expects the same from their team; leads by example Passionate about protecting our oceans and environment PHYSICAL Must be able to stand and exert well-paced mobility for periods of up to 5 hours in length. Must be able to reach, bend, stoop and frequently lift up to 25 pounds.

Responsibilities

The Team Leader must effectively manage the restaurant and FOH team, providing direction, leadership, and mentoring during all shifts to ensure fast, accurate service and high guest satisfaction. Responsibilities also include acting as the face of the brand, conducting inventory and cash control, maintaining cleanliness, and handling guest complaints professionally.