At Chick-fil-A Odessa, working at our restaurant is more than just a job—it’s an opportunity to grow in a positive, people-focused environment. We are seeking a dedicated and enthusiastic Front of House (FOH) Trainer to support our leadership team by coaching and developing team members. FOH Trainers play a vital role in ensuring our guests experience the highest standards of hospitality, service, and operational excellence.

QUALIFICATIONS

• Previous Chick-fil-A experience.
• Strong communication and interpersonal skills.
• Ability to train, motivate, and encourage others.
• Reliable, punctual, and committed to excellence.
• Able to work a flexible schedule, including early mornings, evenings, and Saturdays.

PHYSICAL REQUIREMENTS

• Ability to stand for extended periods and work in a fast-paced environment.
• Able to lift and carry up to 25 lbs.
• Comfortable working indoors and outdoors in various weather conditions.

• Training & Coaching:
• Teach and reinforce proper procedures for order taking, meal assembly, delivery, and guest interaction.
• Conduct skill-building sessions to ensure team members meet Chick-fil-A’s operational and service standards.
• Provide real-time feedback and encouragement during shifts.
• Guest Service Excellence:
• Lead by example in delivering exceptional guest experiences.
• Ensure all team members consistently uphold Chick-fil-A’s Recipe for Service.
• Support a culture of hospitality, accuracy, and speed.
• Operational Support:
• Assist Shift Leaders and Directors with FOH operations as needed.
• Maintain cleanliness, organization, and readiness in all guest-facing areas.
• Team Development:
• Motivate team members to grow in skill, confidence, and ownership of their roles.
• Reinforce Chick-fil-A’s core values and culture throughout each shift.
• Provide feedback to leadership on team member progress and development opportunities.