Department Overview:
This position oversees departmental work queues, projects, and ensures staff is adequately trained and performing assigned tasks. Provides department manager and/or supervisor with feedback on staff performance and supports department leadership in accomplishing goals of department.

Function/Duties of Position:

• Training and monitoring of new and existing department staff on systems and with policies and procedures, including establishment of workload assignments.
• Authorizing and processing account adjustments, processing urgent requests, following established guidelines.
• Auditing of systems and staff activities to ensure accuracy of account transactions and efficiency of staff performance.
• Maintaining performance tracking and department audit reports.
• Perform departmental functions including reporting, processing transactions and meeting department standards.
• Provide individualized service to OHSU departments, insurance companies and patients as needed to initiate, maintain active billing status and resolve account issues.
• Assist Management to ensure departmental issues and holds are resolved in a timely manner.
• Researching and forwarding documentation for Revenue Cycle Business Analyst to present to department, including updating files with current regulations, policies, and procedures.
• Promote and implement LEAN processes.
• Other duties as assigned.

Required Qualifications:

• Three years of recent (within the last 5 years) experience with billing and collections in a health care environment, including knowledge of HIPAA regulations, procedural and diagnosis codes; OR
• Equivalent combination of education and experience.
• Must be able to demonstrate progressive responsibility and development of leadership skills.
• Exhibit strong analytical skills and the ability to clearly communicate decisions, procedures and processes to a diverse group of people.
• Accurate data entry skills, ability to work with deadlines while remaining calm, flexible, and organized.
• Excellent communication, both written and verbal and listening skills.
• Able to use reason and logic to independently solve problems and to multi-task as needed.
• Proficiency with standard office equipment and software such as such as Microsoft Office, knowledge of Healthcare Information Systems.

• Training and monitoring of new and existing department staff on systems and with policies and procedures, including establishment of workload assignments.
• Authorizing and processing account adjustments, processing urgent requests, following established guidelines.
• Auditing of systems and staff activities to ensure accuracy of account transactions and efficiency of staff performance.
• Maintaining performance tracking and department audit reports.
• Perform departmental functions including reporting, processing transactions and meeting department standards.
• Provide individualized service to OHSU departments, insurance companies and patients as needed to initiate, maintain active billing status and resolve account issues.
• Assist Management to ensure departmental issues and holds are resolved in a timely manner.
• Researching and forwarding documentation for Revenue Cycle Business Analyst to present to department, including updating files with current regulations, policies, and procedures.
• Promote and implement LEAN processes.
• Other duties as assigned