HOURS: Permanent Full-time (37.5 hours per week), Monday - Friday, 8:30am - 5:00pm
REPORTS TO: Housing First Team Lead/Housing Choice Program Manager

QUALIFICATIONS:

• Degree in Human Services field. Candidates without a degree but who have post-secondary education and relevant and related experience will also be considered. Skills, Abilities and Attitudes:
• A strong commitment to upholding the values of Boyle Street Community Services.
• Great attention to detail and excellent organizational skills and ability to multi-task.
• Ability to solve problems for clients quickly, creatively and ethically.
• Proven ability to work in a respectful and client centered manner.
• Good working knowledge of Microsoft Office (Word, Excel, Outlook, Access, PowerPoint)
• Clients may at times be aggressive, must have de-escalation skills.
• At least 2 years of experience of delivering community-based services.
• Knowledge of Landlord and Tenant Legislation.
• Knowledge of evidence-based practices, motivational interviewing skills and cognitive behavioral techniques.
• Experience of networking with a range of partners and stakeholders.
• Excellent knowledge and understanding of poverty related issues, trends and services particularly within, but not limited to the urban aboriginal population is essential.
• Valid First Aid certificate or enrolled in a future course
• Police Check with the Vulnerable Sector completed within the past six months and kept up to date (every 3 years)
• Child and Youth Intervention Check completed within the past six months and kept up to date (every 3 years)
• Experience with and knowledge of Indigenous culture and ceremonies is considered an asset.

JOB PURPOSE:

“Despite great challenges we believe unhealthy cycles can be broken, new opportunities created and, through healing, health restored.”
Reporting to the Housing First Team Lead/Housing Choice Program Manager. The Follow Up Support Worker manages a caseload of previously homeless individuals and/or families to maintain their housing by supporting them in accessing community resources and services to meet both their basic and complex needs. The Follow Up Support Worker will work in partnership with the landlord, and other agencies as necessary to ensure a coordination of services.
The Follow Up Support Worker manages a caseload of previously homeless individuals and/or families to maintain their housing by supporting them in accessing community resources and services to meet both their basic and complex needs. The Follow Up Support Worker will work in partnership with the landlord, and other agencies as necessary to ensure a coordination of services.
The purpose of this role is to help these individuals maintain their housing status once they obtain a degree of independence. The FSW is responsible for helping clients access services and programs that help their short-term and long-term needs. The FSW should engage routinely with clients to ensure their needs and interests are being met by the services provided while also fostering an environment for clients to harness skills and habits that will aid in the betterment of their quality of life.
“We stand with our clients, side by side, patiently and for as long as they want – a constant and consistent caring force”
Boyle Street Community Services (BSCS) is a values-driven organization that believes our clients are the experts in their own life. Your job will be to foster innovation with your team alongside our clients.