POSITION SUMMARY

The Follow-up Support Worker is a key member of the EUTC Reaching Home – Fresh Start team. Working under the direction of the Lead Service Coordinator and The Director of Service Delivery, the Follow-up Support Worker provides flexible, compassionate, and responsible support to participants of the Fresh Start Project.
This role follows the Intensive Case Management model guided by the Housing First philosophy, which emphasizes participant choice, community-based supports, and promoting stability, recovery, and long-term community integration.

Qualifications

• Undergraduate degree or college diploma in Social Services (or a combination of related education and training).
• Knowledge of the Personal Health Information Act (PHIA), the Service Priority Decision Assistance Tool (SPDAT), and the Housing First approach.
• Strong skills in assessment, case management, advocacy, and making appropriate referrals.
• Knowledge of Winnipeg-based services and resources related to supportive housing, mental health, counseling, addictions, child welfare, justice systems, and First Nations culture.
• Awareness and sensitivity to the experiences of individuals involved in the child welfare and criminal justice systems.
• Knowledge of First Nations people and communities; fluency in a First Nations language is an asset.
• Excellent interpersonal and communication skills with the ability to work independently and collaboratively within an interdisciplinary team.
• Ability to establish and maintain positive working relationships.
• Patience, creativity, flexibility, compassion, and professionalism.
• Proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook).
• Must adhere to AMC policies, procedures, confidentiality, attendance expectations, and professional ethics.
• Must be dependable, reliable, and a team player.
• Valid Class 5F Driver’s License and reliable vehicle required.
• Must be able to work flexible hours.
• Satisfactory Criminal Record Check and Child Abuse Registry Check required

• Collaborate with the Follow-up Support workers in the formulation of a Service Plan that follows the housing first principles that is reviewed and modified with the participant on a regular basis.
• Collaborate with internal project support including the Service Coordinator to help and assist the Follow-Up Support Workers in Participant’s action plans to find housing, maintain stable housing of their choice.
• Assist with outreach, case management, counseling, advocacy, and other needed services to participants in any environment including: the streets, shelters, prisons, hospitals, apartments, office, etc.
• Educate, inform, and advocate for participants regarding benefits and entitlements i.e., rights and responsibilities of tenant and landlord, employment and income assistance, employment insurance, and food vouchers.
• Provide Life skills workshops and information sessions on various topics such as substance abuse, harm reduction, safe sex, domestic violence, employment, healthy living, wellness, etc.
• Coordinate / monitor referrals to community services, and advocate participant participation in them.
• Educate, inform, and advocate for participants regarding benefits and entitlements.
• Provide up to date information on community programs and services that the participant may be interested in partaking in (employment programs, community sweats, etc.)
• Conduct monthly apartment inspections and document findings on inspection form.
• Assist with apartment condition report, any building maintenance issues to submit through HIFIS.
• Ensure smoke detectors and carbon monoxide detectors are in working order in each apartment.
• Maintain written and computerized records, compile reports and complete other program documentation (including case notes, HIFIS, statistics, letters, etc.).
• Provide monthly reports of activities to Lead Supervisor and Director of Service Delivery.
• Other duties as required.

Qualifications

• Undergraduate degree or college diploma in Social Services (or a combination of related education and training).
• Knowledge of the Personal Health Information Act (PHIA), the Service Priority Decision Assistance Tool (SPDAT), and the Housing First approach.
• Strong skills in assessment, case management, advocacy, and making appropriate referrals.
• Knowledge of Winnipeg-based services and resources related to supportive housing, mental health, counseling, addictions, child welfare, justice systems, and First Nations culture.
• Awareness and sensitivity to the experiences of individuals involved in the child welfare and criminal justice systems.
• Knowledge of First Nations people and communities; fluency in a First Nations language is an asset.
• Excellent interpersonal and communication skills with the ability to work independently and collaboratively within an interdisciplinary team.
• Ability to establish and maintain positive working relationships.
• Patience, creativity, flexibility, compassion, and professionalism.
• Proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook).
• Must adhere to AMC policies, procedures, confidentiality, attendance expectations, and professional ethics.
• Must be dependable, reliable, and a team player.
• Valid Class 5F Driver’s License and reliable vehicle required.
• Must be able to work flexible hours.
• Satisfactory Criminal Record Check and Child Abuse Registry Check required.

Interested applicants are invited to submit their cover letter identifying the position title applying for, qualifications, and resume, along with 3 professional reference listings (include a most recent employer reference) by Friday, September 12, 2025 4:00 p.m.