We are now seeking enthusiastic individuals to join our F&B team and work in one of three restaurants/hotel bar at Careys Manor & SenSpa. You will have the opportunity to learn from our experienced team and develop your service skills and product knowledge in an award-winning environment. The Restaurant Managers/Head Sommelier will be on hand to support and provide training and guidance to enable you and the team to deliver exceptional customer service for guests dining in one of the hotel restaurants, taking afternoon tea or attending a special event or wedding. Part time hours to suit your family, college training or other commitments.

Employee Benefits:

• £12.21 per hour plus Service Charge tips
• Free off-peak use of the spa and gym facilities
• Free meals on duty
• Training & development opportunities
• Discounts off hotel stays, restaurants, spa services and products
• Friends and family discounts
• Referral bonus for introducing a friend (subject to qualifying criteria)
• Free access to an Employee Assistance Programme
• Free onsite parking

Our ideal candidate will have:

• Excellent communication skills
• A friendly positive attitude and a desire to learn
• A focus on customer service and the guest experience
• A strong work ethic
• Passion for the job and ambition to succeed
• A collaborative approach to teamwork and adaptability
• Food & Beverage experience and basic wine knowledge (preferable but not essential)

Main Responsibilities:

• Meet and greet guests and provide excellent customer service in accordance with the Company standards
• Knowledge of menu items, ingredients, allergens and pricing
• Assist guests with menu selections, upselling where opportunities arise
• Take guest orders accurately and efficiently ensuring clear communication with the kitchen
• Accurately prepare final bills for guests and efficiently process payments on the system and store bills securely
• Be aware of any guest dissatisfaction and immediately take action to resolve
• Clear and set tables in accordance with standard operating procedures
• Ensure the highest level of hygiene and food safety, ensuring all foods are labelled correctly
• Perform opening and close down procedures
• Communicate effectively with all internal customers e.g. Heads of Departments and staff members
• Be responsible for ensuring the mis en place for service e.g. cutlery, crockery, glassware, condiments, fruits, juices etc are re-stocked for service
• Strictly adhere to company rules regarding fire and health & safety, as per hotel standards

If this sounds of interest, we’d love to hear from you!
Job Types: Part-time, Zero hours contract
Pay: £12.21 per hour
Expected hours: 6 – 30 per week

Benefits:

• Discounted or free food
• Employee discount
• On-site gym
• On-site parking
• Referral programme

Physical Setting:

• Bar
• Hotel
• Restaurant

Work days:

• Monday to Friday
• Weekend availability

Experience:

• waiter/waitress: 1 year (preferred)

Work Location: In person
Reference ID: F&B Casual

• Meet and greet guests and provide excellent customer service in accordance with the Company standards
• Knowledge of menu items, ingredients, allergens and pricing
• Assist guests with menu selections, upselling where opportunities arise
• Take guest orders accurately and efficiently ensuring clear communication with the kitchen
• Accurately prepare final bills for guests and efficiently process payments on the system and store bills securely
• Be aware of any guest dissatisfaction and immediately take action to resolve
• Clear and set tables in accordance with standard operating procedures
• Ensure the highest level of hygiene and food safety, ensuring all foods are labelled correctly
• Perform opening and close down procedures
• Communicate effectively with all internal customers e.g. Heads of Departments and staff members
• Be responsible for ensuring the mis en place for service e.g. cutlery, crockery, glassware, condiments, fruits, juices etc are re-stocked for service
• Strictly adhere to company rules regarding fire and health & safety, as per hotel standard