Company Description
Nestled right opposite the scenic Albert Park Lake with stunning views of Melbourne’s skyline, Pullman & Mercure Melbourne Albert Park offers an unparalleled environment for both leisure and business travellers. Our dual-branded hotel features 378 stylish rooms, a vibrant restaurant and bar, plus top-tier wellness amenities including a pool and a gym. We also host one of the largest conference centres in Melbourne, with 32 versatile event spaces that create the perfect setting for meetings, celebrations, and everything in between. Ready to be part of something exceptional? Come make an impact with us!
Pullman & Mercure Melbourne Albert Park is part of the Accor group. Accor is Australia’s largest hotel network with 50+ brands, 5100+ hotels operating in 110 countries. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
Job Description

We are seeking a highly motivated and dedicated Food & Beverage Duty Manager to join our team. Reporting to the Director of Food & Beverage, you will be responsible for the efficient and smooth operation of the various aspects of F&B operations at our hotel, including the conference and banquet operations; while ensuring a high level of guest satisfaction.

• You will form part of the Food & Beverage management team providing ongoing support, training and development to team members.
• This is a dynamic role working and managing the Conference & Events and the outlets operations.
• Work closely with the Food & Beverage Manager to support revenue initiatives and maintain cost controls
• Assist in the recruitment, onboarding and training of new team members which a particular focus on ensuring we maintain brand standards and cultivate an upselling culture
• Meet and greet all conference clients to ensure expectations are met.
• Prepare, manage and assist in facilitating event operational requirements.
• Prepare and manage team members for a smooth operation.
• Ensure rosters have adequate number of team members for future events.
• Attend all banquet event meetings.
• Effectively handle client feedback and provide a prompt positive outcome.
• Regular interactions with Sales & Marketing team

Qualifications

• 2+ years’ experience within the Food, Beverage and Conference sector.
• Sound understanding of emerging trends in the industry, with an innovative mindset.
• Strong focus and passion for hotel, food and beverage operations, and guest satisfaction.
• Ability to excel within a busy operation and be able to multitask with a warm friendly approach
• Ability to work weekends.
• Possession of impeccable attention to detail and time management skills.
• Ability to work independently and lead a team to deliver successful operations.
• Flexible and able to embrace and respond effectively to change.
• Ability to facilitate corporate and social events.
• Must hold a valid RSA

Additional Information

• You will form part of the Food & Beverage management team providing ongoing support, training and development to team members.
• This is a dynamic role working and managing the Conference & Events and the outlets operations.
• Work closely with the Food & Beverage Manager to support revenue initiatives and maintain cost controls
• Assist in the recruitment, onboarding and training of new team members which a particular focus on ensuring we maintain brand standards and cultivate an upselling culture
• Meet and greet all conference clients to ensure expectations are met.
• Prepare, manage and assist in facilitating event operational requirements.
• Prepare and manage team members for a smooth operation.
• Ensure rosters have adequate number of team members for future events.
• Attend all banquet event meetings.
• Effectively handle client feedback and provide a prompt positive outcome.
• Regular interactions with Sales & Marketing tea