Company Description
Join the Food and Beverage team at Novotel Sunshine Coast Resort and Convention Centre, a premier coastal destination for both leisure and business travellers. With over 370 guest rooms, a picturesque lagoon, several dining venues, and a state-of-the-art convention centre hosting up to 1,500 delegates, the resort blends relaxed beachfront living with exceptional event experiences.
As part of the Accor Group, we’re committed to delivering high-quality hospitality and memorable stays across every guest touchpoint.
Job Description
We are currently seeking a passionate Food and Beverage Duty Manager to support our day-to-day operations across our food and beverage outlets and conference & events spaces. This is a hands-on role, focused on ensuring smooth service delivery, maintaining a welcoming atmosphere and supporting the wider Food & Beverage leadership team.
You will play a key part in delivering memorable guest experiences, supporting the team on the floor, and ensuring service standards are upheld throughout each shift.

Qualifications

• Previous leadership experience in a food and beverage outlet/conferencing.
• Strong understanding of food and beverage service standards and guest expectations
• Confident communicator with good interpersonal and team support skills
• A positive, professional approach with a focus on guest satisfaction
• Flexible, organised, and able to work under pressure in a fast-paced environment
• Hold a current Responsible Service of Alcohol certificate.
• Experience using Micros, Opera & 7Rooms highly desirable

• Help keep daily food & beverage service running smoothly across outlets and events, making sure our guests leave happy
• Work with our Supervisors to support the team on the floor with hands-on training around all things customer service including knowledge of our menus, dietary needs, and drinks.
• Support our team with guest interactions, jumping in to resolve any issues, and making sure feedback is handled quickly.
• Support our Finance team with stock control and stock take along with accurate billing for our guests.
• Ensure the team are presenting their best selves in line with our grooming and hygiene standards.
• Work closely with our Kitchen & Front of House teams to keep service flowing.
• Be a champion for team development with ongoing coaching and training.
  If you’re ready to take the next step in your Food & Beverage career in a shift leadership role, we’d love to hear from you.

Qualifications

• Previous leadership experience in a food and beverage outlet/conferencing.
• Strong understanding of food and beverage service standards and guest expectations
• Confident communicator with good interpersonal and team support skills
• A positive, professional approach with a focus on guest satisfaction
• Flexible, organised, and able to work under pressure in a fast-paced environment
• Hold a current Responsible Service of Alcohol certificate.
• Experience using Micros, Opera & 7Rooms highly desirable.

Additional Information