ABOUT THE JOB

Great National Hotel Ballina, Co. Mayo has a fantastic opportunity for a Food and Beverage Manager to join their exceptional and expanding team and oversee the daily food and beverage operations of the hotel.
Reporting to the General Manager, the Food and Beverage Manager will oversee the running of the key functions and have a key role in maximising opportunities in the Mc Shane’s Bar and Restaurant and all conference and banqueting food and beverage offerings. Ensuring the Food & Beverage service team are developed in a structured manner and the customers are offered the highest quality standards and value for money, whilst at the same time achieving all Food & Beverage operational key targets. With specific responsibility for training, stock control, payroll management/rostering and cash procedures.
The ideal candidate will have a strong background in hospitality management with extensive F&B managerial experience. You will inspire your team to deliver excellent customer service and be passionate about the guest experience from start to finish, while having a strong focus on business efficiency and performance.
We are proudly certified as a Great Place to Work since October 2023 and are certified as an Excellent Employer for 2024 as part of Failte Ireland’s Employer Excellence Program. We offer structured programs for growth and career advancement as we consider our employees to be our greatest asset.
If you are looking to progress to the next step of your career, we would love to hear from you.

Duties & Responsibilities:

• To maintain the highest standard of customer service by promoting and encouraging a friendly and efficient service to all guests and inspiring & motivating your team to do likewise.
• To deal with customer queries and complaints in a friendly, efficiently, and courteous manner.
• To promote good communications within your team so that all staff are aware of the business within the hotel any change, standards of service etc.
• To set a good example for the staff regarding punctuality, attendance, attitude and hygiene.
• To be actively involved in the training and re training of new and existing staff, ensuring staff are equipped to work in a fast-paced busy restaurant/ bar on all shifts.
• To ensure rostered hours are adhered to and staff do not work outside of hours without management request and that labour is always controlled.
• To assist in establishing, implementing, and re-training on standards of performance (SOP) within the service areas, ensuring all standards are followed and all employees are trained in the delivery of same.
• To ensure that security systems & procedures relating to the bar stock and cash are implemented, till procedures are followed correctly and cashed up as per SOP’s.
• To be responsible for maintaining correct levels of bar stock and carry out monthly stocktake of all assets within the department.
• To ensure all deliveries are checked in correctly and that all relevant delivery dockets/ invoices are correct and signed for same.
• To ensure that the gross margin is maximised through the implementation and monitoring of established Bar Controls/Procedures, being familiar with stock ordering, goods inwards, correct storage, approved purchasing agreements.
• To ensure that all staff are wearing full branded uniform and name badge when they arrive for work and are always fit for service before receiving our customers as per Great National standards, having pride and commitment in your area of work.
• To actively promote the sale of food and drinks in the bar and devise various promotion campaigns encouraging staff to employ recognised and effective selling techniques.
• To advise staff of unavailability, composition of dishes (allergen awareness), information relation to drinks, wines, cocktails etc., and any other relevant information to ensure the efficient operation of the Bar.
• To manage all people related KPI’s within the team including performance appraisals, internal training schedules, disciplinary related matters, recruitment attraction and retention campaigns and overall employee engagement and wellbeing for the department and wider hotel team.
• To achieve the best standards of cleanliness and hygiene for the restaurant through organised cleaning and check that such cleaning is carried out on an on-going basis i.e. morning, throughout the day and end of days service.
• To ensure that the F&B areas have safe working practices and procedures in operation for both customers and staff and that these procedures are adhered to at all times and all accidents are reported immediately in writing to the relevant members of management.
• To be fully competent in the Fire Drill procedures and ensure that your staff understand the same.
• To carry out duty management shifts when required and any other duties that may be assigned from time to time.

• To attend hotel and departmental meetings as required, ensuring effective communication at all levels to support the maintaining of all company policies and procedures and ensure all necessary information is communicated to all team members.To comply with all legal regulations pertaining to Health, Safety, Fire, Employment legislation and the Intoxicating Liquor Act and to ensure that all hygiene regulations are always adhered to.

The Ideal Candidate:

• Relevant Food & Beverage Manager experience in the hospitality sector or similar.
• A minimum of 3 years’ experience as a Food & Beverage Manager is preferable.
• Previous experience with KPI’s, budgets, stock control, and forecasting
• Exceptional leadership skills to effectively manage and motivate the team to achieve a high level of performance.
• Excellent attention to detail
• Excellent presentation and approachable nature
• Level-headed with a proven ability to work under pressure and delegate duties to the team.
• Positive, outgoing, and friendly personality
• Associate degree, diploma, or certification in a relevant Food & Beverage qualification is advantageous.
• Sound knowledge and passion for food handling, food standards and presentation.
• Excellent organizational skills and ability to multitask and adapt to change during busy service times.
• Adaptable and willing to work a flexible schedule, including weekends as per operational requirements (must be available for weekends, early starts and late finishes)
• Effective collaboration and communication and strong team player skills.
• Have full permission or hold a valid visa to work in the EU

What we can offer you:

• Company funded educational programmes.
• Advanced online training programs through our E-learning personal development platform
• Employee Social Events to celebrate our team’s success together
• Industry leading complimentary meals on duty and barista style coffee
• Attractive 10% Employee discount on bar & restaurant food
• Favourable Friends and Family discounted best available rates in our GN sister Hotels nationwide.
• Save money and be healthy with our Bike to work scheme.
• Xmas savings club
• On site parking

• To maintain the highest standard of customer service by promoting and encouraging a friendly and efficient service to all guests and inspiring & motivating your team to do likewise.
• To deal with customer queries and complaints in a friendly, efficiently, and courteous manner.
• To promote good communications within your team so that all staff are aware of the business within the hotel any change, standards of service etc.
• To set a good example for the staff regarding punctuality, attendance, attitude and hygiene.
• To be actively involved in the training and re training of new and existing staff, ensuring staff are equipped to work in a fast-paced busy restaurant/ bar on all shifts.
• To ensure rostered hours are adhered to and staff do not work outside of hours without management request and that labour is always controlled.
• To assist in establishing, implementing, and re-training on standards of performance (SOP) within the service areas, ensuring all standards are followed and all employees are trained in the delivery of same.
• To ensure that security systems & procedures relating to the bar stock and cash are implemented, till procedures are followed correctly and cashed up as per SOP’s.
• To be responsible for maintaining correct levels of bar stock and carry out monthly stocktake of all assets within the department.
• To ensure all deliveries are checked in correctly and that all relevant delivery dockets/ invoices are correct and signed for same.
• To ensure that the gross margin is maximised through the implementation and monitoring of established Bar Controls/Procedures, being familiar with stock ordering, goods inwards, correct storage, approved purchasing agreements.
• To ensure that all staff are wearing full branded uniform and name badge when they arrive for work and are always fit for service before receiving our customers as per Great National standards, having pride and commitment in your area of work.
• To actively promote the sale of food and drinks in the bar and devise various promotion campaigns encouraging staff to employ recognised and effective selling techniques.
• To advise staff of unavailability, composition of dishes (allergen awareness), information relation to drinks, wines, cocktails etc., and any other relevant information to ensure the efficient operation of the Bar.
• To manage all people related KPI’s within the team including performance appraisals, internal training schedules, disciplinary related matters, recruitment attraction and retention campaigns and overall employee engagement and wellbeing for the department and wider hotel team.
• To achieve the best standards of cleanliness and hygiene for the restaurant through organised cleaning and check that such cleaning is carried out on an on-going basis i.e. morning, throughout the day and end of days service.
• To ensure that the F&B areas have safe working practices and procedures in operation for both customers and staff and that these procedures are adhered to at all times and all accidents are reported immediately in writing to the relevant members of management.
• To be fully competent in the Fire Drill procedures and ensure that your staff understand the same.
• To carry out duty management shifts when required and any other duties that may be assigned from time to time.
• To attend hotel and departmental meetings as required, ensuring effective communication at all levels to support the maintaining of all company policies and procedures and ensure all necessary information is communicated to all team members.To comply with all legal regulations pertaining to Health, Safety, Fire, Employment legislation and the Intoxicating Liquor Act and to ensure that all hygiene regulations are always adhered to