About Hyatt Place Melbourne Caribbean Park

Hyatt Place Melbourne Caribbean Park offers a modern, approachable, and vibrant guest experience in the heart of a bustling business district. We take great pride in our outstanding food and beverage outlets, including Archie's Farm Restaurant & Bar, which has proudly won Hotel Restaurant of the Year at the Victorian Accommodation Awards for Excellence two years in a row. This award-winning venue reflects our commitment to exceptional cuisine, innovative dining experiences, and attentive service.

Scope and General Purpose of Job

To create an experience for our hotel guests by offering them a larger than home experience with welcoming, helpful and exceptional service, while maintaining a clean, comfortable and inviting environment.

Main Duties / Operational

To provide a courteous, professional, efficient and flexible service at all times following the Operational Standards of Hyatt Place Melbourne Caribbean Park.
To be fully conversant with all services and facilities offered by the hotel.
To have a thorough understanding and knowledge of all food and beverage items on the menu and ability to recommend food and beverage combinations and up-sell alternatives.
To ensure that the place of work and surrounding area is kept clean and organised at all times.
To deliver the brand promise and provide exceptional guest service at all times.
To provide excellent customer service to internal customers in other departments as appropriate.
Adheres to F&B standard operating procedures to ensure consistency and continuity of service
Ensure outlet is set and ready prior to service
Ensure accurate receipt of monies
Ensure responsible service of alcohol requirements are adhered too at all times
Working closely with the kitchen team to provide seamless service
** Must have availability to work a 7 day rotating roster

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Responsibilities

About Hyatt Place Melbourne Caribbean Park

Scope and General Purpose of Job

Main Duties / Operational

To provide a courteous, professional, efficient and flexible service at all times following the Operational Standards of Hyatt Place Melbourne Caribbean Park.
To be fully conversant with all services and facilities offered by the hotel.
To have a thorough understanding and knowledge of all food and beverage items on the menu and ability to recommend food and beverage combinations and up-sell alternatives.
To ensure that the place of work and surrounding area is kept clean and organised at all times.
To deliver the brand promise and provide exceptional guest service at all times.
To provide excellent customer service to internal customers in other departments as appropriate.
Adheres to F&B standard operating procedures to ensure consistency and continuity of service
Ensure outlet is set and ready prior to service
Ensure accurate receipt of monies
Ensure responsible service of alcohol requirements are adhered too at all times
Working closely with the kitchen team to provide seamless service
** Must have availability to work a 7 day rotating roster