We are looking for a Food and Beverage Manager to add to our team.

EDUCATION AND SALARY:

• Must be able to legally work in Canada
• LMIA is not available
• Must speak fluent English
• Valid ProServe Certification
• Previous Food & Beverage serving experience needed
• Supervisory experience an asset
• No formal education required

JOB SPECIFICATIONS AND SKILLS

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To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
Interpersonal Skills: High energy, positive and friendly. Focuses on solving conflict, maintains confidentiality; Actively listens to others without interrupting or distractions; Maintains a positive attitude even in negative situations; Remains open to others’ ideas and tries new things. Versatile, able to work under stressful situations. Must be able to work well under pressure. Takes pride in a job well done.
Teamwork: Balances team and individual responsibilities; Exhibits objectivity and openness to others’ views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone’s efforts to succeed. Able to work in a diverse work environment.
Quality Management: Looks for ways to improve and promote quality; Demonstrates accuracy, consistency and thoroughness. Must have attention to detail.
Cost Consciousness: Conserves organizational resources. Follows cash handling policies to verify funds and maintain accurate and ethical reporting of company finances.
Ethics: Treats people with respect; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values.
Organizational Support: Follows policies and procedures; Completes administrative tasks correctly and on time; Supports organization’s goals and values.
Planning/Organizing: Prioritizes and plans work activities; Uses time efficiently; Plans for additional resources; Sets goals and objectives; Organizes or schedules other people and their tasks; Develops realistic action plans.
Professionalism: Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.
Safety and Security: Observes safety and security procedures; Reports potentially unsafe conditions; Uses equipment and materials properly.
Attendance/Punctuality: Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time.
Dependability: Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; to required hours of work when necessary to reach goals. Flexible to work a variety of shifts.
Initiative: Takes independent actions and calculated risks; Asks for and offers help when needed.
Innovation: Generates suggestions for improving work.
Language and Communication Skills: Ability to read, write, and comprehend simple instructions, short correspondence, and memos in English. Ability to present information in one-on-one and small group situations to other employees of the organization. Ability to respond to common inquires or complaints from guests. Strong telephone abilities.

ABOUT US

Nova Hotels is a Canadian, family owned and operated hotel chain and management company based in Western Canada. Nova has 14 full and limited-service hotels across Alberta, Saskatchewan and the Northwest Territories. Nova Hotels strives to provide you the utmost in comfort and service at a great price. No matter if you are an employee of Nova Hotels or a valued guest, we want you to feel like you are a part of our family.

• Follows all established and future Food & Beverage Standard Operating Procedures
• Knowledgeable about the function and the menu being offered by attending weekly F&B meetings
• Promoting a “No Problem Service” environment
• Stays in constant contact with the host to ensure everything runs seamlessly
• Supervises service throughout the function to ensure quality service and product quality
• Is energetic and enthusiastic; enjoys customer service and working with the public
• Will be required to physically work the floor at events, pinch hitting as a server or bartender
• Perform well under pressure in a fast paced and sometimes challenging environment
• Maintains effective communications with other hotel departments to relate clients’ needs/requirements
• Conducts site inspections for prospective clients, when necessary
• Checks quality and delivery of catering services prior to their release
• Trains and coaches the associates on all service standards and ensures 100% compliance
• Actively promotes an environment conducive to high quality customer service and employee relations by being a positive leadership example.
• Ensures cleanliness of all outlet areas and holds associates accountable to the assigned daily task lists. Signs off daily lists upon completion.
• Communicates buffet menu, specials, promotions, etc. to associates.
• Interacts daily with guests during the peak periods to ensure their satisfaction within the outlet.
• Deals with customer concerns and listens to their feedback to improve service.
• Advises kitchen of food quality/presentation concerns.
• Avoids overtime when possible by effective shift management.
• Encourages up-selling of all products through coaching and sets up daily up-sell targets
• Executes promotions and up-selling strategies with F&B team.
• Conducts inventories for liquor & supplies; maintains optimum stock levels to meet demands.
• Ensures all associates comply with the hotel uniform and grooming standards.
• Provides feedback to General Manager on associate performance and makes recommendations for progressive discipline as required, to ensure associate concerns are dealt with in a timely and immediate fashion.
• Document any discrepancies or violations of Nova Standards and Policies
• Understands and follows the Health & Safety policies and security requirements.
• Ensure maintenance of safety and sanitation standards and policies.
• Assist with ongoing promotions and events
• Assists with training new team members by CLEARLY outlining expectations & effective training with our Nova Standards.
• Ensures regular training is conducted with associates for new promotions, menus, etc.
• Interviews for new team members.
• Ensures ALL team members are trained on fire safety plan and the procedures within.
• Assists in the execution of sales and marketing initiatives.
• Responsible for scheduling, payroll, disciplinary actions, training and mentoring for staff
• Coaches and trains the associates on the hotel standards/key deliverables and approved methods of service and cleanliness.
• Ensures customer concerns are addressed in a timely and professional manner
• Access and input information into POS.
• Communicates with the Lounge and Restaurant and assists when required
• Oversees the Restaurant and Lounge in the absence of other Supervisors
• Adheres to all Nova Hotels standards, including Hygiene, Health and Safety, and Guest Interactions.
• Other projects/duties as assigned.