Food and Beverage Server at Spartan X

, , -

Full Time

Start Date

Immediate

Expiry Date

15 Jun, 26

Salary

0.0

Posted On

17 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Upselling, POS System Operation, Food Preparation Knowledge, Beverage Knowledge, Table Setting, Cash Handling, Allergy Safety, Teamwork, Communication, Attention To Detail, Professionalism, Manual Dexterity, Multitasking, Wine Knowledge

Industry

Description

Summary/Objective Suggest, recommend, sell and serve food and drinks in a professional manner while creating a sense of personalization and customization to guests. Essential Functions 1. Engage with members with warmth, kindness, and personalized attention. 2. Welcome members with a sincere and warm greeting as they enter the restaurant/bar. 3. Maintain a Positive Attitude and foster a positive work environment by displaying a friendly, approachable demeanor even during busy or challenging situations. 4. Possess comprehensive knowledge about all departmental functions and the daily operations of the club, including events and operating hours. 5. Ask about member preferences to gain a deeper understanding of their needs and desires. 6. Recognize and anticipate guests' needs, respond promptly, and acknowledge all guests, regardless of how busy it is and at any time of the day. 7. Ensure that as member preferences are discovered, they are promptly updated in the POS system to provide a personalized and seamless experience for each member. 8. Enhance sales by offering valuable suggestions, recommending menu items, skillfully upselling both non-alcoholic and alcoholic beverages, as well as food options to the guests. 9. Follow the steps of food and beverage service as outlined in the Training Manual. 10. Prepare service stations and the host area, as well as set up tables before the start of service. 11. Review member preferences for all reservations, and have the table set with all necessary items and any specific preferences before the guest arrives. 12. Use a computer POS system to ring orders on a check, manage guests checks and manage guest payments by accepting different types of payment and making change. 13. Ensure the highest level of caution and safety measures are strictly adhered to for allergies, in accordance with the procedures outlined in the training manual. 14. Clear and reset tables in accordance with established standards during service. 15. Ensure you return to the kitchen promptly upon being paged to expedite food orders. 16. Efficiently handle food and beverage service for an average of five to eight tables simultaneously, as determined by management, while effectively multitasking. 17. Capability to handle a minimum of 3 heavy plates and transport fully loaded beverage trays containing various cocktails and other service-related items throughout the service period. 18. Ensure the restaurant and back-of-house areas remain clean and well-organized. 19. Ensure proper care and cleanliness of serving equipment. Handle china, glassware, and silverware carefully to prevent breakage, and maintain their cleanliness. 20. Inform the manager of all guest comments and complaints. 21. Collaborate as a team and effectively communicate with management, servers and service staff in order to fulfill and address any issues or needs requested by members and or other associates 22. Check identification of members to ensure members are of legal age to consume alcoholic beverages. Refuse to serve beverages in a polite manner to members who are not of legal age. 23. Set up and breakdown for Food and Beverage Events to include, chairs, tables, glassware and other tabletop wares. 24. Adhere to all property and department policies and procedures. 25. Capability to interact with customers effectively while proficiently managing side work duties such as delivering drinks, serving food, and polishing glassware, among other responsibilities. 26. Maintain complete knowledge of all menu items, preparation method/time, ingredients and quality standards of taste, appearance, texture, serving temperature, portion size, garnish and method of presentation. 27. Ensure that all food and beverage items are correctly stored, labeled, dated and rotated to prevent any health or safety hazards from occurring, and takes precautions against possible spoilage. 28. Take orders for all food and beverage requests from both guest and service staff. 29. Responsible for thorough opening and closing procedures for service staff, including thorough completion of side work tasks. 30. Promptly clear and reset tables, whether you served the table or not. Ensure tables are cleared and reset before any back-of-house side work is attended to. 31. Maintain familiarity with the wine list, the stemware and appropriate garnishes used. 32. Demonstrate flexibility by willingly taking on different roles and responsibilities based on business needs, ensuring a smooth operation during peak hours. Marginal Functions 1. Ability to recall member names. 2. Treat all members in a manner to ensure their complete satisfaction. 3. Strive to exceed members’ expectations. 4. Report to work in a neat and clean uniform with well-groomed hair and personal hygiene. Competencies 1. Attention to Detail 2. Passion for Service 3. Professionalism 4. Integrity and Ethical Behavior 5. Communication 6. Team Work Supervisory Responsibility This position has no supervisory responsibilities. Work Environment This position operates in a restaurant setting. The noise level in the work environment can be loud. The employee may be exposed to hazards including, but are not limited to, cuts, slipping, tripping, falls and burns. Frequent hand washing is required. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The employee is occasionally required to sit, stand, reach, lift, bend, kneel, stoop, climb, push and pull items weighing 50 pounds or less. The position requires manual dexterity; auditory and visual skills; and the ability to follow written and oral instructions and procedures. Sitting _____% Kneeling _____% Lifting 50% Climbing _____% Standing 100% Stooping 20% Reaching 50% Pushing 5% Bending 25% Pulling 5% Carrying 50% _____% Position Type/Expected Hours of Work This is a full-time position. Days and hours of work are typically Lunch shifts Tuesday – Saturday 11:00am -5pm; Dinner 4:00pm-11:00pm Thursday-Saturday and may be adjusted for business needs. Ability to work weekends, holidays, days, and nights with flexible hours. Schedule is subject to change, and applicants must be flexible with schedule adjustments. Travel No travel is expected for this position. Required Education and Experience A high school diploma or equivalent. Previous restaurant experience required. Preferred Education and Experience 1. Understanding of basic cocktails and/or bartending experience is preferred. 2. Prior experience in a restaurant fine dining or refined service position preferred. Additional Eligibility Qualifications Must be fluent in English speaking, reading and writing. Work Authorization Must have valid work authorization to work in the United States for I-9 form purposes. AAP/EEO Statement Driggs Management, Inc, or affiliate of Driggs Management, Inc provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. He or she will be required to follow any other instructions and to perform any other duties requested by his or her supervisor. Due to the seasonal nature of this business, you may be asked to perform duties outside of your normal job description.

Responsibilities

The primary duties involve professionally suggesting, recommending, selling, and serving food and beverages while ensuring a personalized experience for guests through warm engagement and anticipating needs. Responsibilities also include maintaining service stations, accurately processing orders via POS, adhering to safety standards for allergies, and collaborating effectively with team members.