FOOD AND BEVERAGE SHIFT LEAD

Location (Country-State-City) US-NY-Yonkers
Job ID
2025-9452
Employment Type
Full-Time
Offer/Contract Type
At Will (US Only)
Location Name
LEGOLAND Discovery Center Westchester
Job Locations
US-NY-Yonkers

JOB SUMMARY:

The Food and Beverage Shift Lead is responsible for assisting the team as a part of the day-to-day Food and Beverage (Café) operations of the attraction. The Shift Leads’ primary responsibilities include serving as the department’s Supervisor on Duty and assuming the role of assigned hosts positions, where necessary. The Shift Lead also has a
day-to-day role in developing our front-line team members to deliver world-class customer service.

TRAVEL REQUIREMENTS:

• May occasionally require local travel.
  Health & Safety:
  Employees are responsible for the safety of themselves, their colleagues, and guests (where appropriate), in line with the Merlin Entertainments Group Health, Safety and Security Policy and the law. Must ensure they follow safe
  working procedures for all work activities they undertake, and they must not use any tools or equipment for which they have not been trained. Where incidents do occur, must ensure they are reported to their line manager and
  cooperate with any investigation as appropriate in accordance with applicable laws.

LIFTING REQUIREMENTS

• May be required to lift or carry items weighing up to 50 pounds with or without a reasonable accommodation.

• While Supervisor on Duty, oversee the smooth operation of all departments including Food and Beverage, Attraction, Food and Beverage, and Retail
• Delegate and monitor daily assignments for front line staff.
• Lead and motivate staff to be “guest obsessed” and provide exemplary customer service.
• Uphold all health and safety policies and procedures and ensure all teams are compliant.
• Manage queues and guest flow within the busiest areas of the attraction in the safest and most optimal

way.

• Efficiently respond to guest issues and concerns throughout the day by communicating amongst relevant

departments.

• Initiate and organize all Host training in areas such as ride safety, food safety, profit protection, and retail

standards. Maintain adequate records.

• Ensure that team members are empowered to deliver outstanding customer service including guest

recovery as needed.

• Evaluate workforce performance. Coach and/or escalate as needed.
• When not duty managing, Shift Leads support their respective department in areas such as training,

stocking, inventory controls, employee engagement, and scheduling.

• The above list is not exclusive or exhaustive and may require undertaking such tasks as may reasonably be

expected within the scope and grading of the role.

• Perform other duties as assigned.

Education and Experience:
High school diploma or GED. Minimum six months’ experience working in the food and beverage (i.e. restaurant,
café) industry roles preferred. Any combination of training and/or experience which demonstrates ability to perform
the duties as described; a typical qualifying background would include experience working in an office environment
involving public contact. Customer service and guest interaction experience and proficiency is required. Experience and passion for entertaining children and families is required. The ability to train others effectively is required. This
position requires a fun, expert, outgoing approach to interacting with others and the ability to lead a team to do the same, with an ability to provide service on the highest possible level. Excellent communication and motivational skills
are required.