Food and Beverage Shift Lead - Winter 2025/26 at Banff Sunshine Village Ski & Snowboard Resort

Banff, Alberta, Canada -

Full Time

Start Date

Immediate

Expiry Date

18 Jan, 26

Salary

0.0

Posted On

20 Oct, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Guest Service, Mixology, Customer Service, Communication Skills, Multitasking, Point-of-Sale Systems, Flexibility, Team Collaboration, Health and Safety Compliance, Cash Handling, Banquet Service, Problem Solving, Attention to Detail, Time Management, Professional Conduct, Training Documentation

Industry

Recreational Facilities

Description

Why join us? We work and play in Canada’s most beautiful playground, Banff National Park, and you can too. Sunshine Village is the premier ski resort in Western Canada. If you want to be part of making our guests’ ski experience unforgettable and think a winter season skiing and riding on the best powder in the Rockies would be great too, then read on for more information... What can you expect? Sunshine Village is seeking an experienced and enthusiastic Food & Beverage Shift Lead to join our dynamic food and beverage team. This role is essential in providing exceptional service to guests in our restaurants and during special events. The ideal candidate will have a passion for mixology, excellent customer service skills, and the ability to create memorable experiences for our guests. Shift Leads work under the supervision of a F&B Supervisor and Manager, or designate, and closely with all culinary and distribution departments at Sunshine. This job might be right for you if you think you would really enjoy: 1. Guest Service: The primary responsibility of the Shift Lead is to provide outstanding guest service, including all duties of a restaurant Server and responding promptly to guest complaints and concerns, supporting other team members, when a Supervisor is unavailable. Greet guests promptly and courteously, providing menus and drink lists. Take accurate food and beverage orders, answering any questions and making recommendations as needed. Serve food and drinks promptly, ensuring orders are accurate and meet our quality standards. Dining Experience: Monitor guest satisfaction, addressing any concerns or special requests in a professional manner. Maintain knowledge of menu items, including ingredients, preparation methods, and potential allergens. Upsell additional menu items such as appetizers, desserts, and beverages to enhance the dining experience. Table Management: Set up tables with appropriate settings and ensure a clean, welcoming environment. Clear and reset tables promptly to accommodate new guests. Assist in maintaining the cleanliness and organization of the dining area. Banquet Service: Assist with the setup, service, and breakdown of banquet events, ensuring guest needs are met. Follow specific instructions for each event, including menu variations and special arrangements. Collaborate with the banquet team to provide seamless and efficient service during events. Team Collaboration: Work closely with kitchen staff and other servers to ensure timely and accurate service. Participate in pre-shift meetings to review daily specials, menu changes, and any special instructions. Support colleagues during peak periods and provide assistance as needed to maintain smooth operations. Compliance and Safety: Adhere to all health, safety, and sanitation guidelines, including proper handling of food and beverages. Follow all hotel policies and procedures, ensuring compliance with local and state regulations. Monitor and report any maintenance or safety issues to the manager. Administrative and Reporting Responsibilities Timely and accurate incident and deficiencies reporting. Completing all training documentation. Effective, professional, and responsible cash handling. Empowered to apply discounts to bills and void bills, as reasonable and appropriate under the specific circumstance or direction from a senior F&B leader. Other duties may be requested and assigned from time to time. And you have: Proven experience as a Server in a high-volume restaurant, bar, or hotel environment. Excellent customer service and communication skills. Must be able to communicate effectively in English, both written and verbally. Ability to multitask and work efficiently in a fast-paced environment. Proficiency in using point-of-sale (POS) systems for order taking and payment processing. Flexibility to work evenings, weekends, and holidays as required. Maintain professional conduct when in uniform, on or off-duty, and online. Effectively provide support and assistance to coworkers. Certification in ProServe is required. High school diploma or equivalent; additional certification in hospitality or bartending is a plus. Additional considerations: Employees must always be of sound mind, exhibit good judgment, and report to work fit for duty. This position works at high altitude and at times, in inclement weather. Prolonged periods of standing, repetitive motions, bending and twisting is required. Some required uniform pieces are provided. This role is subject to all terms and conditions of the Sunshine Village Employee Handbook and Policy Manual, and the Alberta Employment Standards Code. The Perks: FREE - Your staff pass is your ticket to ride Sunshine! Ski & Ride – Free days & discounts at ski resorts across Canada Staff Events – Staff parties, BBQs, spring night skiing, dog sledding & more Career – Recognition programs & career development opportunities Wellness – Discounted fitness passes, yoga, onsite support & professional support Onsite discounts – Food & beverage, retail, & hotel stays Exclusive deals – Brand-named gear & local businesses And much, much more! Can’t wait to get started? Great, because we can’t wait to hear from you! Click the Apply Online button below tell us why you’re the next awesome member of our team. Remember, we’re looking for people who will wow our guests, so start now and wow us.

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Responsibilities

The Food & Beverage Shift Lead is responsible for providing exceptional guest service in restaurants and during special events. This includes taking orders, serving food and drinks, and ensuring guest satisfaction while collaborating with kitchen staff and other team members.