Job Advert
An award-winning family-owned business that’s been making memories for over 40 years, Godstone Farm is a family-focused visitor attraction in Surrey that welcomes over 250,000 visitors each year. We aim to make sure every guest visiting has the opportunity to discover explore and play on our 40 acre farm with over 500 animals, Surrey’s biggest soft play and an amazing outdoor play area. Our team are what truly makes the difference though – energetic, enthusiastic, responsible, trustworthy, hardworking, reliable and with a passion for customer service. Feeding those hungry visitors is a key part of what we do – the Food and Beverage area of the attraction spans multiple outlets with a combined turnover of close to £1m. With ambitious growth plans this is a fast-moving and developing area of the business.
The Food and Beverage Supervisor (Front of House) role provides an opportunity to make a real difference in delivering a high quality food offering in a past-paced environment – leading the visitor-facing side of the catering and special event operations across the Farm Park, including the Restaurant, Café, ‘Grab and Go’ kiosks, and any seasonal catering opportunities. This role will place customer and team member satisfaction at its heart whilst maintaining the highest standards of cleanliness, food hygiene and presentation. Demonstrating knowledge and proficiency of all applicable food and beverage safety laws and regulations is a must, along with meeting and exceeding any financial goals, whilst contributing, developing and implementing a future plan for the continued success of the day to day food and beverage offering and seasonal events.

Operations

• Manage the day to day running of 180 cover sit down restaurant operation.
• Lead from the front in service delivery on peak days.
• Ensure compliance with food safety regulations and drive cleaning standards in the front of house areas.
• Act as project champion for new initiatives and events with the F&B remit.

Customer

• Serve good quality food in a clean and welcoming environment, placing the visitor at the heart of any decisions.
• Lead by example to ensure the highest level of service delivery to both internal and external customers, including managing complaints where necessary.
• Develop and motivate the team to deliver service excellence.
• Know and understand visitor dietary requirements, and all food allergens, ensuring all team members are informed, trained and understand its importance.

Team

• Recruit, induct, train, supervise and coach team members to achieve their full potential.
• Address performance issues with team members in a timely and appropriate manner.
• Manage the department’s rota ensuring adequate staff numbers to meet forecasts and business needs.

Financial

• Develop a sound understanding of the commercial aspect of the Food and Beverage department and the wider farm.
• Maintain an awareness of the financial position of all outlets, proactively driving spend per head, revenue and profit.
• Deputise for the F&B Manager in planning, placing and controlling stock orders.
• Remain within agreed operational budget costs by regularly reviewing key indicators and account information, including the continual monitoring of staffing levels, cost of sale and gross profitability
• Play an active part in the monthly stock taking process.