About the job

Here at Millennium Hotels UK where we value your skills, encourage growth by nurturing your personality, and your dedication rewarded. You'll learn not only from your fellow colleagues, but also through our M Academy where you'll be able to excel your career with apprenticeship and develop your careers within our Brands.

Copthorne Slough Windsor Hotel are looking for a F&B Supervisor passionate about excellent food & exciting drinks, delivered in style. We want engaging people who possess natural flair & have a magnetic personality. We are looking for a dynamic character to be our new Food & Beverage Supervisor that can put great customer service at the heart of everything that they do. Using your creative nature & personality, you will support the F&B team & lead by example to drive their performance in delivering excellent customer service in all interactions, & profitability through driving sales & minimising wastage.

Requirements

Responsibilities of an F&B Supervisor:

Being able to confidently communicate all our food and beverage offerings available to customers
Accurately dealing with all payment transactions (cash, card and room charging) in the correct manner according to company guidelines
Providing a warm and welcoming service at all touch points with the guests ensuring that any queries or requirements are dealt with accordingly
Supervising day-to-day staffing needs, planning and assigning work and contributing to setting performance and development goals for team members
Ensuring the team deliver on quality and guest satisfaction goals - making sure you all maintain a high level of guest satisfaction

The experience & qualifications required are:

Previous experience in a food and beverage supervisory/team leader position
Attentive, professional customer service skills
The ability to work well under pressure and as part of a big team
Experience of processing payments (ideally on Micros) would be advantageous
As the position covers breakfast, M&E functions or dinner service, the right candidate would need to be available for a variety of shifts over mornings and evenings, sometimes into the early hours

About The Group

Millennium Hotels and Resorts owns and operates a portfolio of over 120 hotels worldwide. In Europe, our 21 hotels provide the perfect gateway to explore landmark locations, with many iconic attractions and business hubs close by.

Properties under the group are placed into four collections; Leng's Collection, M Social Collection, Millennium Collection and Copthorne Collection. Each collection has its own distinct personality, character and clearly defined hotel brands within it; tailored to suit different types of guests

Responsibilities

About the job

Requirements

Responsibilities of an F&B Supervisor:

Being able to confidently communicate all our food and beverage offerings available to customers
Accurately dealing with all payment transactions (cash, card and room charging) in the correct manner according to company guidelines
Providing a warm and welcoming service at all touch points with the guests ensuring that any queries or requirements are dealt with accordingly
Supervising day-to-day staffing needs, planning and assigning work and contributing to setting performance and development goals for team members
Ensuring the team deliver on quality and guest satisfaction goals - making sure you all maintain a high level of guest satisfaction

The experience & qualifications required are:

Previous experience in a food and beverage supervisory/team leader position
Attentive, professional customer service skills
The ability to work well under pressure and as part of a big team
Experience of processing payments (ideally on Micros) would be advantageous
As the position covers breakfast, M&E functions or dinner service, the right candidate would need to be available for a variety of shifts over mornings and evenings, sometimes into the early hours

About The Group

Properties under the group are placed into four collections; Leng's Collection, M Social Collection, Millennium Collection and Copthorne Collection. Each collection has its own distinct personality, character and clearly defined hotel brands within it; tailored to suit different types of guests