Food and Beverage Supervisor at The Corp.of Massey Hall & Roy Thomson Hall

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Full Time

Start Date

Immediate

Expiry Date

24 Apr, 26

Salary

0.0

Posted On

24 Jan, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Focus, Communication, Teamwork, Quality Orientation, Time Management, Adaptability, Problem Solving, Accountability, Dependability, Ethics, Integrity, Mathematical Reasoning

Industry

Performing Arts

Description

FOOD AND BEVERAGE SUPERVISOR REPORTS TO: MANAGER, FOOD AND BEVERAGE OPERATIONS DEPARTMENT: FOOD AND BEVERAGE LOCATION: DOWNTOWN TORONTO VACANCY STATUS: THIS POSTING IS FOR A CURRENT VACANCY ON OUR TEAM SUMMARY The Food and Beverage Supervisor supports the F&B operation across all our venues, ensuring high standards of service, quality and guest service during programming and catering events. JOB DUTIES F&B Operations * Supervise the operations of the bar and concession staff * Manage and accountable for cash, floats, deposits for shift * Ensure the efficient operation of all service and catering functions * Assist in refinement of operations and maximizing of profits * Facilitate communication between management and staff * Liaison with catering and rental staff * Works in conjunction with front-of house management and staff to ensure patron services and needs are managed * Report any items requiring cleaning and/or repair immediately to manager * Train, coach and motivate staff in all food & beverage operations duties and procedures, the Corporation’s policies and regulations * Identify potential problems and report to management, developing solutions wherever possible * Assist in the doing of monthly and year-end inventory counts * General office administrative support PATRON SERVICE * Greet all patrons with respect and a warm, sincere welcome * Proactively maintain current knowledge of upcoming events, and services/facilities available at the halls and surrounding areas to be able to knowledgeably respond to patron questions * Provide feedback to senior management with respect to patron comments and concerns * Analyze operations and identify opportunities to improve levels of service * Possess a thorough knowledge of procedures for handling patron incidents and emergencies and be prepared to handle these situations should they arise * Ensure emergency egress points from assigned section are kept clear and safe REQUIREMENTS * 6 months to 1 years’ experience in food and beverage and/or catering services with cash handling * High School graduate * Catering experience at the supervisory level * Valid Smart Serve certification * Ability to work in both Massey and Roy Thomson Hall and Allied Music Centre when needed * Flexibility required- average of 20-25+ hours a week * Day, evening and weekend availability required, if there are shows on both Saturday and Sunday, employees are available to work one of the days * Employees are required to be available to work 1 (one) of the following dates: December 31st, and January 1st * Work at least 50% plus 1 (one) of the shows and events scheduled at each location per each week (a combination of days, evenings, weekends and holidays) * Ability and willingness to strive for excellence and superior customer service essential * Professional demeanor with excellent communication and interpersonal skills * Friendly and self-motivated with outgoing disposition toward patrons and co-workers * Problem solving skills, ability to adapt to change on short notice * First Aid and CPR training are an asset Working Conditions * Ability to reach and bend frequently and lift up to 40 lbs * The physical demands of bartending duties include visual concentration, mental alertness, manual dexterity, and physical standing, with bending/lifting (up to 40 lbs/case of beer) and sitting, depending on the location assignment * Standing and walking required for 75% to 100% on a scheduled shift * The ability to walk up and down a number of staircases each shift * Pressure in reacting to emergency situations in accordance with defined protocol Core Competencies * Customer Focus * Communication * Teamwork * Quality Orientation * Time Management * Adaptability / Flexibility * Planning and Organizing * Problem Solving * Accountability and Dependability * Ethics and Integrity * Mathematical Reasoning As an equitable employer, The Corporation of Massey Hall and Roy Thomson Hall is committed to providing a safe and inclusive environment where a diverse workforce thrives. Applicants requiring accommodation at any stage of the recruitment process should contact Human Resources. The Corporation is committed to providing employment accommodations in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. We thank all applicants for their interest in this position. Please note that only applicants selected for an interview will be contacted. No phone calls please.

Responsibilities

The Food and Beverage Supervisor oversees the operations of bar and concession staff, ensuring high standards of service and quality during events. They also facilitate communication between management and staff and assist in training and motivating the team.