REQUIREMENTS

• Experience working in a similar role in a high volume venue
• Previous experience supervising frontline teams within a similar environment
• Good communication skills with a focus on great Customer Service
• Team player and can-do attitude
  • Flexible – you will be required to work evenings, weekends, and bank holidays • Ability to work under pressure whilst maintaining a positive attitude

PURPOSE

As a Team Leader, you will use your skills to maintain a high standard of quality work. This role is a floor-based role and you’ll be responsible for overseeing the delivery of operations in our Theatre Bars or Café department, and the first point of contact for Customer Service Advisors (CSA) if they need assistance. You will provide highly visible leadership front of house, greeting and engaging with customers. As Team Leader you will lead, supervise, motivate and support to coordinate CSA’s, ensuring delivery of a world class hospitality experience to all patrons of the NT. In return, you will have the chance to progress your career with a company that invests in its people, celebrates individuality, and rewards and recognises employees who go beyond the plate.

RESPONSIBILITIES

• Drive World Class Hospitality at the National Theatre in an operations-based role
• Drive coffee and cocktail standards in our Theatre Bars & Cafes department ensuring teams are trained, informed and maintain high standards

• Placing orders for stock to maintain the correct stock levels and performing end of period stock counts • Ensuring all deliveries are checked and stored promptly and correctly

• Performing engaging and informative briefings
• Supervising a team, creating a positive environment where the team feel welcomed and supported
• Being a responsible key holder
• Report any maintenance issues to senior managers
• Dealing with customer feedback and queries
• Delegating where necessary and ensuring the team are proactive at all times
• Complying with Food Handling & Hygiene standards Internal
• Complying with Health & Safety regulations
• Undertake any other related duties as assigned by management, in accordance with the needs of the organization.