Job Ref: BRI1188
Branch: Mercure Exeter Southgate Hotel Spa
Location: Mercure Exeter Southgate Hotel Spa, Exeter
Salary/Benefits: £10-£12.21
Contract type: Casual
Hours: Part Time
Shift pattern: 7AM-3PM / 3PM-11PM or according to business needs
Hours per week: 0
Posted date: 14/07/2025
Closing date: 16/08/2025
Brightstar is an award-winning hospitality management company, with a proven track record in delivering excellence. Our motto is people – quality – profit – and it’s no accident that people are first up. We know that great things come from great people! We are passionate about creating an environment where our employees can bring their A-game and be their best selves.
We are seeking a personable and skilled FB to join our team. As a FB operative you will be responsible for serving Food and beverages to guests in a friendly and professional manner, ensuring that each experience is memorable. The ideal candidate will have a passion for mixology, excellent customer service skills, and the ability to handle a busy environment with ease. Successful candidates will thrive in a fast-paced setting, enjoy interacting with guests, and be enthusiastic about crafting signature cocktails.

SKILLS AND QUALIFICATIONS

• Strong verbal communication and interpersonal skills
• Exceptional customer service abilities
• Knowledge of various types of drinks and beverages
• Ability to multitask and remain organized in a fast-paced environment
• Problem-solving mindset with the ability to handle high-pressure situations
• Ability to work well within a team

PREFERRED QUALIFICATIONS

• Prior experience in FB or hospitality
• Flexible availability, including weekends and holidays

JOIN THE TEAM AT MERCURE EXETER SOUTHGATE HOTEL

Looking for a career opportunity in a vibrant, central location? Mercure Exeter Southgate Hotel offers an exciting environment where you can be part of a dedicated team, delivering exceptional service in one of the most historic and beautiful cities in England. Positioned in the heart of Exeter, our hotel is within walking distance of the iconic Exeter Cathedral, the bustling city centre, and the scenic historic quay, making it an ideal place to work and grow your career in hospitality.
Whether you’re interested in customer service, hospitality management, or working in our wellness facilities, Mercure Exeter Southgate Hotel offers a variety of career opportunities across different departments. From our heated pool and fitness room to our meeting and conference facilities, we offer a dynamic and inclusive environment where you can develop new skills and build your professional path.

OBJECTIVES OF THIS ROLE

• Act as the face of the hotel, engaging with guests while providing exceptional service

WHAT YOU’LL DO:

• Welcome and engage with guests to ensure a top-tier dining experience.
• Take and serve food and beverage orders with efficiency and professionalism.
• Maintain cleanliness and organization in all service areas.
• Process payments accurately and follow cash-handling procedures.
• Assist with banquet events, conferences, and catering services.
• Uphold food safety and hygiene regulations at all times.
• Handle guest inquiries and concerns promptly and professionally.
• Collaborate with kitchen and bar staff for seamless service operations.
• Recommend menu items and upsell food and beverage offerings.

RESPONSIBILITIES

• Interact with guests, taking orders and answering any questions about the FB menu
• Maintain cleanliness of the bar area, including cleaning glasses and equipment
• Ensure compliance with all food and beverage regulations
• Upsell drink specials and hotel packages when appropriate
• Communicate effectively with hotel staff to ensure seamless guest experiences
• Track and manage bar inventory and supplies
• Handle guest concerns and complaints professionally