ABOUT US

Langstone Quays Resort sits on the beautiful and historic Chichester harbour, on the northern tip of Hayling Island in the heart of the Hampshire coastline.
Langstone Quays has been lovingly and thoughtfully refurbished, creating a unique blend of amazing experiences throughout across unrivalled hotel, restaurant, leisure, meeting and event spaces
Lion Quays Resort sits on the beautiful and historic Oswestry waterways, on the banks of the Llangollen Canal in the heart of the Shropshire countryside.
Lion Quays has been lovingly and painstakingly built from the ground up, creating a unique blend of amazing experiences throughout the Resort, across unrivalled hotel, restaurant, spa, leisure, meeting and event spaces.
Ufford Park Resort is nestled in the beautiful and historic parkland, on the heritage Suffolk Coast
Ufford Park boasts elegant and modern accommodation, an award winning golf course, Suffolk’s only two-tiered driving range and new spa and club A unique blend of amazing experiences throughout the Resort, across unrivalled hotel, restaurant, spa, leisure, meeting and event spaces.

ROLES AND RESPONSIBILITIES

• Assist in creating a warm and welcoming environment for our guests
• Assist in the set-up, preparation, and provide service duties for restaurants/ functions / conferences as required
• Ensure that guests are greeted, seated and provided with menus promptly
• Ensure that all guests’ requests and queries are responded to promptly and effectively and an exceptional service is delivered to guests at all times
• Ensure Food and Beverage departments are ready for service and ensure the areas are left ready for the next shift
• Familiarise yourself with menus and as much information about the food and beverage offering available in order to answer any questions guests may have
• Take food and beverage orders and ensure that orders are communicated to the kitchen and bar promptly and accurately
• Ensure an efficient and safe delivery of all food and beverage orders in line with guest expectations ensuring an exceptional level of service is maintained at all times
• Set up, clear and promptly service tables after use to ensure that guests can be seated in a timely manner
• Maintain a good standard of food safety, allergen and hygiene
• Ensure the food and beverage areas are clean and well presented at all times and assist with cleaning and housekeeping duties as required
• Deal with guest comments in a friendly and efficient manner, ensuring guest satisfaction and expectation at all times and ensure that any guest complaints and positive comments are reported to management
• Ensure all cash, charge, float and till procedures are carried out in line with agreed procedures
• Prepare all back of house service points with regard to expected numbers for breakfast, lunch or dinner requirements as necessary
• Cleaning and maintaining equipment, glassware, crockery and cutlery
• Ensure that all front of house and guest areas are well maintained at all times
• Maintain high standard of personal appearance and hygiene including wearing and maintaining a clean uniform at all times.KEY SKILLS
• Confident and approachable
• Good team work and can work well alone
• Good time keeping and attendance
• Calm under pressure during busy periods
• Excellent selling and customer service skills
• Can use own initiative and problem solve
• Resilience and calm attitude when dealing with face to face complaintsALL STAFF KEY PERFORMANCE MEASURESOur values underpin everything we do here at Lion Quays, staff should ensure that these are at the fore front of what they do day to day.
• To focus on the guest experience at all times and continually strive to delight time after time
  To see each guest as part of a long-term relationship not a one-time event