We are looking for a friendly, approachable, and customer-focused Front of House customer service assistant to work as part of a small team to deliver exceptional levels of service to customers, making and serving tea/coffee, taking orders, running food, and working on the bar (serving beers from our own micro-brewery).
The successful candidate must have a passion for customer service across all aspects of Front of House and be able to support and cover for the Barista/Supervisor.
You must be willing and able to work with and handle all types of food including, but not limited to, dairy, meat, and pork-based products.
This is an exciting opportunity to be part of more than a business, café, and coffee shop, it’s an opportunity to develop your skills, make a difference to the local community and influence the lives of students through mentorship, academic support, training, and employability skills.

ROLE PURPOSE

This role is a customer service role, the candidate will need a positive outlook and be friendly, approachable, and customer-focused at all times and will work across the different areas within the Café & Bar.
Putting the staff, customers, and a culture of continuous improvement at the centre of what we do, the role holder will support the Barista/Supervisor in the smooth and efficient running of the service and be accountable for making sure customers are served quickly and efficiently.
The customer service assistant will have a can-do attitude and work as part of a larger team to give customers an exceptional experience and support the business in achieving or exceeding its financial targets. This role will also provide cover for the Barista/Supervisor.

MAIN DUTIES AND RESPONSIBILITIES

• To provide consistently high standards for service at all times including welcoming customers to the venue, taking and processing orders, answering queries, and providing information.
• To prepare, present, and serve food and drinks, ensuring all food/drink products are attractively displayed/presented, with consideration and compliance with Food Safety requirements.
• Take in deliveries, checking deliveries for accuracy and product quality and ensure stock is stored in its correct location and conditions in a timely manner.
• Preparing the Café for service, including serving orders to customer tables, and keeping customer tables, counters, and service area surfaces clean and tidy.
• To provide help and assistance with the kitchen when required i.e cleaning and clearing, washing dishes
• To serve customers and actively promote sales
• To prepare and take payments with the use of electronic Point of Sale till (ePOS), ‘cashing-up’ at the end of the day, and complying with the University Payment Car Industry Data Security Standard (PCI DSS) policy.
• To provide the highest possible standards of presentation ensuring all displays, fixtures and fittings and the premises are maintained to a high standard of cleanliness: cleaning tables, floors, and equipment, washing up both manually and using a machine.
• Actively control waste and log waste at the end of each day
• Ensure the security of customers and stock at all times
• Follow and complete opening and closing checklists along with other business procedures.
• Shadow and provide cover for the Barista/Supervisor
• Ensure food safety is given the highest priority across the Front of House team
• Understand and stay up to date with food offerings and allergen information
• Ensure both the business and you are compliant with our alcohol license regulations and ensuring we are preventing incidents due to alcohol consumption and challenge 25 guidelines.
• To work as part of a wider team and help welcome and train new staff members
• Maintain a high level of personal hygiene and appearance, including adherence to uniform standards.
  This list of responsibilities is not exhaustive and will include other ad hoc duties as directed by your supervisor.