SKILLS AND EXPERIENCE:

o Previous hospitality experience (Preferred not essential).
o Excellent communication and interpersonal skills.
o Well organised and able to plan your time efficiently.
o An excellent eye for detail.
o Ability to take initiative and resolve queries in a practical and positive manner.
o Passion for delivering exceptional guest service.
o Courteous and pleasant attitude towards guests and colleagues.
o Ability to work as part of a team and independently.

PURPOSE OF THE ROLE:

As a Food & Beverage Assistant in Conference & Banqueting you will take an active role in the set up and running of conferences, private events and dinners. Assisting the Conference & Banqueting Manager, you will be liaising with the team, other departments and guests to ensure guests attending these events have the best possible experience. This is an exciting opportunity to join a growing and ambitious team with plenty of opportunity to develop and progress. The working pattern is shift based and includes evenings, weekends and bank holidays.

DUTIES AND KEY RESPONSIBILITIES:

To Assist the C&B Manager in the smooth running of events and conferences.
To liaise with guests and use function sheets to action any requests they may have including but not limited to refreshment of tea and coffee, serving of food and looking after reception drinks.
To setup function spaces to a high standard using function sheets as guidance to do so.
To be able to use a function sheet to set up function spaces to the clients required specifications and ensure high standards are consistently met with how the rooms are set up.
To help maintain C&B storage areas so they are well organised and presentable.
To ensure cupboards and other storage spaces are kept organised and tidy at all times to ensure key items are easy to find. To assist the C&B manager in regular stock takes to ensure we always have the right number of essential equipment.
Maintain high levels of service standards at all times.
Ensure all guests receive impeccable and professional service by always being courteous and engaging. Good personal hygiene and presentation should be maintained at all times.
To assist other departments as needed.
Assist the restaurant, bar or any other hotel department should they need assistance to help maintain excellent standards across the hotel.
To help maintain the back of house.
Ensure cutlery, flasks and glasses are clean and well-polished. Other equipment used such as the coffee machine should also be maintained and cleaned regularly.