Would you like to work for the charity that cares for hundreds of historic sites in every corner of England? We are looking for a Food and Beverage Assistant to join us at Kenilworth Castle & Elizabethan Garden
No history background? No problem. What is important to us is a passion for people and excellent customer service. You will enjoy working with others as part of a team and understand what makes excellent customer service to deliver great quality through our food and unique settings.
Heritage is for everybody, and we are here for heritage.
Heritage lives in places and people, memories and stories, artefacts and traditions. It can connect us all to the past, and to each other. It can make us happier, strengthen every community, and help shape society for the better. Everybody should be able to enjoy the benefits it brings. That’s why, as a charity, we care for over a million objects and hundreds of historic sites in every part of England, from international icons to local treasures. And it’s why we open them up, share their stories and find new ways for everybody to enjoy, learn, play and create.
This is a part-time role working a minimum of 7 hours per week from April to October with more hours at peak times and November to March is zero-hour contract with hours allocated during the weekend and holidays.

As a Food and Beverage Assistant, you will help to prepare food and drinks from the best of regional and local produce at Kenilworth Castle & Elizabethan Garden working as part of a team to support the day-to-day operations. Duties may vary depending on the day, but you can expect to be:

• Taking and preparing food and drink orders
• Assisting with food preparation in our kitchen
• Providing exceptional customer service
• Ensuring a perfect standard of cleanliness and hygiene throughout
• Providing support during our events

About You

TO BE A FOOD AND BEVERAGE ASSISTANT, YOU WILL:

• understand what makes excellent customer service and enjoy delivering this to our customers
• be able to engage in a positive way with people from all backgrounds
• enjoy working as a team
• enjoy preparing food
  Experience of working in a food and beverage role and an awareness of food safety and allergens would help but it isn’t essential as full training will be provided. For us, it’s more important that you have bags of enthusiasm and a willingness to get involved.

The Benefits

• Salary of £12.39 per hour
• Comprehensive training
• The opportunity to progress your career within the heritage sector, in retail, food and beverage or general management
• Apprenticeship & Development opportunities
• Opportunities to go to some of our great live music or history events
• Free access to all English Heritage sites for you and up to six friends/family members
• 25% discount in our shops and cafes
• Enhanced maternity/paternity/shared parental leave
• 25 days’ holiday plus Bank Holidays pro rata rising to 28 days after 3 years
• Options to buy additional leave
• Matched pension contributions up to 10%

If you would like to talk to us before you apply, e.g. about workplace adjustments or working patterns, please contact Katherine McDonald, Kenilworth Castle Supervisor on Kenilworth.Castle@english-heritage.org.uk. No agencies please.
Our interview and offer process will take place from the week of 16th September as we will be shortlisting candidates as applications comes in, so please do not delay submitting if you are interested.
Everybody’s welcome at English Heritage
Forget the stereotypes. It takes thousands of people from every background to care for England’s heritage and open it up for everybody to enjoy. We’re looking for every type of person with every kind of skill and experience, and we’re committed to making sure that English Heritage is an equitable, diverse and inclusive place to work. You can connect with others through our EDI networks as a member or ally. These include Ethnic Diversity, Faith & Belief, Social Equity, LGBTQ+, Neurodivergence, Age, Disability and Gender Health and Wellbeing.
We take wellbeing seriously. We are committed to ensuring everyone feels safe at work and can carry out their role. To support this, we have a network of Mental Health First aiders, regular information and awareness events, unlimited access to an Employee Assistance Programme and work with our people to implement reasonable adjustments.
Find out more about us and what we do: https://www.english-heritage.org.uk/about/ You can also meet some of our people and hear about why they enjoy working with us: https://www.english-heritage.org.uk/about/our-people/careers-with-us

• Taking and preparing food and drink orders
• Assisting with food preparation in our kitchen
• Providing exceptional customer service
• Ensuring a perfect standard of cleanliness and hygiene throughout
• Providing support during our event