ABOUT US:

Nestled in the heart of Staffordshire, Hoar Cross Hall blends the grandeur of a stately home with the luxury of a world-class spa resort. With its exceptional dining venues, expansive gardens, and first-rate spa facilities, we pride ourselves on delivering unparalleled guest experiences. At Hoar Cross Hall, our mission is to treat each guest like family, creating unforgettable memories during their visit to our Hall and Spa.
We are looking for passionate and positive individuals to join our team. Here, we don’t just train for skills; we nurture growth, helping you reach your goals while delivering excellent service.

THE ROLE:

Do you have a passion for providing outstanding service and delivering exceptional dining experiences?
As a member of our Food and Beverage team, you will have a natural flair for engaging with people, an eye for detail, and a drive to uphold high standards. We’re looking for someone with a strong desire to offer extraordinary service and a personality that shines through. You will work within a dynamic and energetic team, helping to create memorable experiences for our guests.

ROLE RESPONSIBILITIES:

• Provide efficient, courteous, and professional service at all times.
• Assist in delivering food and beverage service across our Hugo’s Restaurant within the spa.
• Answer guest queries in a polite and helpful manner.
• Manage a section in Hugo’s Restaurant, as well as other dining areas during breakfast, afternoon tea, lunch, and dinner.
• Maintain a clean and tidy front and back of house, ensuring setup and closure procedures are followed in line with BEOs.
• Ensure compliance with all closedown and setup procedures for functions, including equipment setup, table arrangements, and dining area organisation.
• Handle guest complaints, responding accordingly or escalating as required to ensure the complaints procedure is followed and service recovery results in a satisfied guest.