PARKWAY SOCIAL & OSTIN’S RESTAURANT ~ HEART OF NIAGARA HOTELS

Job Title: Front of House Assistant Manager
Department: Front of House
Industry: Food & Beverage
Reports to: General Manager, Operations Manager
Location: Parkway Social & Ostin’s Restaurant, St. Catharines, ON
Type: 6-month contract

POSITION OVERVIEW:

Parkway Social and Ostin’s Restaurant are vibrant, high-volume venues within the Heart of Niagara Hotels family, offering a unique blend of dining and entertainment. We’re seeking a passionate and experienced Front of House Assistant Manager to help lead our team in delivering world-class service to every guest—no exceptions.
This role demands energy, adaptability, and a guest-first mindset. You’ll be on your feet in a fast-paced environment, working with diverse age groups and backgrounds. From casual dining to lively entertainment, you’ll help ensure every guest feels welcomed, valued, and cared for.

QUALIFICATIONS:

• Minimum 3 years of supervisory or management experience in food & beverage
• Proven success in high-volume, casual upscale environments
• Smart Serve Certification (required)
• Strong leadership and team development skills
• Ability to multitask and perform under pressure
• Availability for all shifts, including days, late nights, weekends, and holidays
• Guest service-focused with a food-forward mindset
• Strong expediting and communication skills
• Flexibility to adapt and work across multiple areas of the property

SKILLS:

• Certification or training in food safety
• Experience in expediting or kitchen operations
• Familiarity with POS systems and restaurant management software

• Support the GM in delivering exceptional guest experiences across all departments
• Assist in leading and motivating a team of 20+ during peak hours
• Coordinate and manage employee schedules while maintaining labor cost targets
• Track attendance, address issues, and ensure policy compliance
• Onboard new hires and support ongoing staff development and training
• Maintain strong product knowledge of food, beer, wine, and spirits
• Expedite food and beverage service during busy shifts with precision
• Communicate effectively with management and staff to ensure smooth operations
• Adapt quickly to changing needs and work across multiple venues under one roof
• Attend meetings and relay key information to the team
• Enforce company policies and procedures with staff and guests
• Coordinate staffing and setup for large parties and events
• Oversee reservations and seating to optimize guest satisfaction
• Monitor cleanliness and presentation of the venue
• Handle guest inquiries, complaints, and feedback professionally
• Collaborate with back of house for seamless service
• Stay current on industry trends to enhance the guest experience
• Assist with inventory, ordering, and stock control