GENERAL RESPONSABILITIES:

• Provide Efficient, prompt and courteous service
• Serves guests promptly and courteously
• Accurately records guest orders and serves food and beverage orders
• Checks periodically with guests to see if they would like anything else
• Processes guest checks accurately
• Deals with compliments and complaints reporting them to the manager/supervisor.
• Arranges furniture as needed
• Ensures that the working area and station is stocked with “mise-en-place” and kept clean and tidy at all times
• Ensures that all items of service and consumable goods meet the required level of service
• Maintains a thorough working knowledge of the menu, wine and beer list, and content of menu items to be able to advise guests on selection and promote additional sales accordingly
• Promotes additional sales by taking opportunities to up-sell, in a manner that isprofessional and courteous
• Has full knowledge of alcohol and liquor policies and regulations, and complies fully with them

QUALIFICATIONS:

• Minimum of 1 year experience in a food and beverage service role, preferably within a hotel setting.
• Proven experience supporting meetings and events.
• Excellent communication and interpersonal skills, with the ability to build rapport with guests.
• Strong teamwork and collaboration skills.
• A positive and enthusiastic attitude with a dedication to exceeding guest expectations.
• Ability to work effectively in a fast-paced environment and handle multiple tasks simultaneously.
• A flexible approach to scheduling, including evenings and weekends.
• Basic knowledge of food and beverage service procedures is a plus.

ABOUT THE ROLE:

We are looking for a highly motivated Food and Beverage Assistant to join our dynamic team, specifically focused on supporting meetings and events. You will play a key role in ensuring the smooth operation of all food and beverage services for our valued guests.

OTHER IMPORTANT MISCELLANEOUS DUTIES:

• Stays current with activities in the hotel
• Attends meetings and training required by the Management
• Accepts flexible work schedule necessary for uninterrupted service to hotel guests
• Continuously seeks to endeavour professionalism in own job function