Job Ref: BRU1030
Branch: Bruntsfield Hotel
Location: Bruntsfield Hotel, Edinburgh
Salary/Benefits: £12.21 per hour
Contract type: Permanent
Hours: Full Time
Hours per week: 40
Posted date: 29/07/2025
Closing date: 29/08/2025
Nestled in the heart of Edinburgh’s charming Bruntsfield area, the Bruntsfield Hotel is a beautifully restored townhouse hotel that blends timeless elegance with modern comfort. Overlooking the picturesque Bruntsfield Links, the hotel offers a unique and inviting atmosphere, just a short walk from Edinburgh’s vibrant city centre. Known for its warm Scottish hospitality, the Bruntsfield Hotel prides itself on delivering exceptional guest experiences. With 74 stylishly designed bedrooms, versatile event spaces, and a renowned dining offering at The Neighbourhood Kitchen Bar, the hotel is a favourite destination for business travellers, holidaymakers, and locals alike. Whether hosting a memorable event, crafting exquisite culinary creations, or delivering attentive service to guests, every team member plays a vital role in maintaining the Bruntsfield Hotel’s reputation as a welcoming and sophisticated Edinburgh landmark.

• Assist in creating a warm and welcoming environment for our guests
• Ensure that guests are seated and provided with menus promptly
• Ensure an efficient and safe delivery of all food and beverage orders in line with guest expectations ensuring an exceptional level of service is always maintained
• Set up, clear and promptly service tables after use to ensure that guests can be seated in a timely manner.
• Ensure all cash, card and till procedures are carried out in line with agreed procedures
• Ensure all cash, charge, float and till procedures are carried out in line with agreed procedures
• Deal with guest complaints in a friendly and efficient manner, always ensuring guest satisfaction and ensure that any guest complaints and comments are reported to management.
• Setting up marquees, arranging tables and assisting with the preparation of event spaces
• Greeting guests as they arrive at the venue, directing guests to tables, providing menus and taking orders
• Delivering food from the kitchen to guests at the table or to a self-service area
• Keeping any bar and drink service areas fully stocked with beverages
• Taking drinks orders and serving drinks to guests at their table or throughout the venue
• Opening wine bottles at the table and pouring drinks for guests
• Wiping down tables and chairs, removing rubbish and clearing event spaces