• To follow agreed Brand Standards for service of Food & Beverage
• To serve all our guests in a friendly, efficient and professional manner
• To ensure cleanliness levels are maintained to a high standard in the bar and restaurant
• To greet all guests in a warm and friendly manner
• To ensure the correct uniform including name badge is worn at all times
• All staff should be presentable at all times and in adherence with the grooming standards in the staff handbook
• To deal with any customer complaints in a professional and efficient manner, ensuring guest satisfaction at all times
• To ensure any complaints and incidents are brought to your manager or supervisors attention at the time

Please refer the Job description for details