About The Role:

We are seeking friendly, well-presented and self-motivated individuals with a passion for customer service to deliver memorable experiences across various settings - including our bustling restaurants - ONDA Sorrento and TARRA Queenscliff, bars, kiosks, conference and event spaces, and aboard the iconic Queenscliff-Sorrento ferry. 

What you'll be doing:

• Greeting and serving customers, providing menu information
• Taking orders and using point of sale systems
• Providing bar service / wine & beer pairings and making coffees
• Maintaining clean customer facilities
• Performing daily opening and closing procedures including cash and EFTPOS reconciliations
• Answering incoming phone calls and entering reservations
• Sales, e.g. menu specials and retail add-ons
• Maintaining food and beverage cabinets including stock rotation
• Basic food prep (e.g. when working aboard vessels and within kiosks)
• Assisting with event operations set up      

About You: To thrive here, you'll need...

• Strong customer service and communication skills
• Current RSA certification or willingness to obtain it
• Barista skills or eagerness to learn
• Professional grooming and appearance
• Adaptability in a fast-paced, dynamic environment
• Flexibility to work peak times, including weekends, school holidays, public holidays and festive seasons
• Willingness to work breakfast, lunch, and dinner shifts
• Positive attitude, team spirit, and enthusiasm
• Wine and bar knowledge is a plus but not essential