Company Description
Fairmont Waterfront redefines hospitality with Pure Coastal Luxury. Our award-winning hotel, nestled on Vancouver’s stunning waterfront, is consistently celebrated by top publications like Conde Naste Traveler and recognized as a Great Place to Work® Canada for a second consecutive year. We are Industry leaders in sustainability & embody our commitment to our community, featuring Vancouver’s first green roof & rooftop apiary.
Our Culture is strongly rooted in diversity, inclusion, professional growth and development - over 60% of promotions are from within. We are committed to empowering ambitious individuals to thrive. If you’re a visionary who shares our values and passion for excellence, join us to help shape the future of luxury hospitality.
WHY WORK AT FAIRMONT WATERFRONT?
- Sustainability and community commitment - recognized with 5 Green Leaves Certification rating from Green Key Global since 2011
- Empowering Women in Leadership - More than 50% of leadership team including Executive Level, are women
- Celebrating Diversity - our team represents over 60+ countries, fostering an inclusive and global community
- Strong Culture of Belonging for the 2SLGBTQIA+ community providing year-round support, including gender inclusive change rooms
- Generous perks - Enjoy discounted rates at over 5,500 Accor hotels worldwide through our Colleague Travel Discount Program* food & beverage discounts, transit reimbursement program for Trans Link monthly passes, subsidized meal during your shift through our colleague dining program
- Comprehensive Benefits - through our Benefit Plan* including medical, dental and vision coverage, Pension Plan, and more!
- Dining Discounts - Get 50% off at our dining establishments in Vancouver, Victoria and Whistler through our Food & Beverage Discount Program
- Exclusive Experiences - One free stay through our Be Our Guest Program
- Competitive annual salary commensurate with experience, between $63,000 - $65,000
- full-time and part-time status colleagues
Job Description
Summary of Resposibilties:
- Consistently offer professional, friendly and engaging service as the main point of contact for Food & Beverage, directing phone calls, emails and acting as an ambassador and administrator to provide timely and professional response with the aim of exceeding expectations of our colleagues, guests and leaders
- Responsible for communicating daily Food & Beverage business levels, trends, groups in house, local events, holiday offerings, daily specials and more
- Ensure clear and effective communication between the F&B leadership team, Catering and Sales department & Executive Office for all information related to colleague and guest needs & human resources information
- Assist with recruitment by pre-screening candidates
- Maintain & purchase inventory of office items including, printers & computers and operational needs such as smallwares through our internal ordering system (Birchstreet)
- Assist in monthly & yearly inventory for Restaurants, Banquet, Culinary and Stewarding
- Maintain Colleague Communication boards to provide up to date and relevant information at all times
- Process digital photographs and prepare posters, flyers and other internal documents
- Report Engineering maintenance requests through the Royal Service System for Restaurants, In Room Dining, Banquet, Culinary and Stewarding
- Review and file monthly EHC records. Provide feedback to Executive Chef, Chief Steward and Director of F&B where applicable
- Create, update & maintain employee contact list
- Assist with the completion of spot checks and sign off on daily audit controls including void logs and house accounts
- Arrange monthly Colleague communication meeting for ARC, In Room Dining, Banquet, Culinary and Stewarding meetings, record, store & communicate meeting minutes
- Create, edit & print all seasonal menus & applicable changes for F&B outlets
- Champion Open Table online booking System, including special events and large group bookings
- Responsible for scheduling, invoicing & liaising with ARC entertainment
- Manage all large party bookings, buyouts Seasonal and Holiday events for ARC Restaurant by leveraging internal booking systems such as Sertifi & OpenTable and effectively communicating with internal and external stakeholders including clients, leaders, Culinary & Stewarding teams
- Assist Leadership in creating, tracking, scheduling and approving Vacations, sick call coverage and communicating with colleagues in relation to schedule changes
- Payroll Management from daily administration to Watson scheduling & bi-weekly submission with accuracy and strong attention to detail
- Leverage internal and external ordering programs to complete food ordering, this may also require sourcing where applicable
- Other duties as assigned
Qualifications
- Passionate Food & Beverage Professional with a minimum of one year of Food & Beverage experience in a Supervisory role is an asset
- Highly organized and detail-oriented individual, able to prioritize multiple tasks and meet deadlines in a fast-paced environment
- Professional, friendly engaging service-focused individual with excellent phone manner
- Previous experience in an administrative role required
- One year of experience in a coordinator, sales or administrative role is preferred
- Discreet and professional, with the ability to manage confidential information
- Excellent communication and interpersonal skills, both verbal and written
- Strong computer proficiency including Microsoft Office Suite
- Experience with Indesign an asset
- College or University education in Hospitality, Administration or Communication or equivalent relative experience an asset
Additional Information
Canadian work authorization.
Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
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